ComplaintsforRobert Half

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Initial Complaint
11/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been applyng to jobs posted on Robert Half's jobs portal for the past eight months. Yet I am never able to connect with a recruiter to help me do interviews or find positions that are available. Every time I try to call someone, they never answer the phone or return my messages. When I try to apply for a job at their office, they refuse to meet with anyone in person.I have been applying for jobs for the past eight months, and have been having a terrible time on the job ****. I cannot rely on unemployment insurance to support my family. These temporary agencies are supposed to have a quicker turnaround for employment, but they have been avoiding contact with job seekers. Robert Half is most guilty of this. I strongly believe they are purposely preventing me from finding jobs through their service. This has been going on for a long time, and no one ever takes responsibility for their gross negligence. I want to either connect with a recruiter who can help me find a job in my area of experience, or have someone be held accountable for malpractice.
Business response
11/15/2024
Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns and requested follow up to the Senior Managers that oversee the *************, ** office location to investigate and address this matter. If the candidate does not hear back regarding this issue within the next few business days (2-3 business days is the estimated time frame we set with candidates for a follow up call), please contact us at ******************************************* so that we can promptly follow up with the management team. Thank you.
Customer response
11/15/2024

Complaint: 22558905

I am rejecting this response because:
This response from Robert Half suggests that they're still giving the runaround with robot answers. It should not be THIS difficult for them to actually communicate with people. They're supposed to be HELPING people find jobs, not making things harder than it has to be.
I want to be sure that I'm not going to hit anymore dead ends with them. Their gross incompetence is ridiculous.

Sincerely,

******* ******
Business response
11/21/2024
A Robert Half representative from the local branch office has reached out to the complaining party to address his concerns. We believe his issues have been resolved.
Customer response
11/21/2024

Complaint: 22558905

I am rejecting this response because:
I spoke on phone with a representative named ********* (**************) on Monday, November 18 about getting some active assistance regarding my job applications through their service. She said that she would arrange a video interview with me later this week so that she and her colleagues could start doing their jobs through the ************* Marketing-Creative office.
Unfortunately, I have not received any such interview. So far, Robert Half's responses have only been the bare minimum automated responses that is not offering any real service and not resolving the core issue. It's the same problem that I face when I apply for jobs independently through Indeed, Linkedin, and Glassdoor, where I get no feedback from any recruiters. I had expected that if I sign on to a job agency, there would be representatives actively helping job seekers find jobs respective to my experience. I am NOT getting that at Robert Half.
Again, I have been unemployed for the past eight MONTHS and have been applying for jobs everywhere. Temporary job agencies like Robert Half are making the process more difficult by avoiding the very job seekers they are supposed to help.

Sincerely,

******* ******
Initial Complaint
08/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was contacted by a Robert Half agent concerning a position that Im qualified for. I responded several times with no contact to that person or response from them over a four day. Period. Its now Friday.
Business response
08/30/2024
Please contact the Customer Loyalty team directly at ******************************************* as we will need more information as to the recruiter/branch office that contacted you in order to appropriately escalate this matter. Please provide details such as the recruiter's name, the office they are associated with, and the job order number/title/client that they presented to you. We will then be able to escalate your complaint to the leadership above the individual for follow up with you directly to address this matter. Thank you.
Initial Complaint
08/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A very unprofessional and deceiving business practice. ************ should be held more accountable for lying and wasting people's time. RobertHalf deceives candidates into offering job's on false pretenses only to then stall and scrutinize a person's job opportunities. This is a very unprofessional and unproductive job agency. Their business practices, ethics and lies should be investigated by the CA ***************** In the past month I have been contacted by 4 different Robert Half Representatives with potential job opportunities, only to be lied to and then ignored. False hopes and lies are such a nuisance to someone's job search. I wish to be no longer contacted by this business or by their representatives, and they do not have my authorization to scrutinize or use my resume on their behalf. I want all my demographics to be properly destroyed and or protected per HIPAA regulations. I wish no further contact with the following representative due to their lack of professionalism and for being liars: ***************************** *************), *************************** *************), ******************************* (unk phone # ********* and LA area), and ************************* *************, possibly from the State of *******, but alleges to be working remotely from the ********, **** branch). And perhaps RobertHalf can properly investigate their employees and confirm what was really the outcome about the job leads they had me interview and apply for? I suspect discriminatory allegations
Business response
08/19/2024
Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns to the management leaders above the individuals the candidate had provided in an email to the Customer Loyalty team. The candidate may contact the Customer Loyalty team directly at ******************************************* for any additional concerns. Thank you.
Initial Complaint
08/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Better Business Bureau,I am writing to file a formal complaint against Robert Half regarding their employment search services, which I believe have been inadequate and distressing.Since 2022, I have had a series of unsatisfactory interactions with Robert Half. Initially, Then, I was contacted by *************************, who was supposed to assist me in securing a position at ******** in ***********. Despite reaching out to my then-employer Riot Games, I was informed weeks later that I did not get the job. Frustrated by this outcome, I requested that my information be placed on a "Do Not Contact" list.Recently, I was contacted again by ********************************* (ID: ****** regarding a logistics position. Despite my reservations, I followed her advice and attended a scheduled interview. However, she called me on the day of the interview to inform me that the job had been canceled. I asked her to place me on her "Do Not Call" list and requested that my profile be updated to prevent further contact.Given my previous experience with ************************* and this latest incident, I have lost faith in Robert Halfs ability to provide meaningful and respectful job search assistance. I am concerned that these interactions are not only unhelpful but may also be indicative of a pattern of behavior that feels vengeful and harassing.I request that Robert Half cease all further contact with me, as I find these interactions to be distressing and disruptive. I hope the BBB can assist in ensuring that my request is respected and that this matter is addressed appropriately.Thank you for your attention to this matter.Sincerely,***************************
Business response
08/02/2024
Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns to the Senior Managers that oversee the individuals mentioned in the complaint, to investigate and address this matter. If the candidate would like to receive direct contact with the management team, the candidate should contact the Customer Loyalty team at ******************************************* so that they can promptly notify the management team of the request. Thank you.
Customer response
08/03/2024

Complaint: 22079334

I am rejecting this response because there is no accountability... forwarding concerns ??.... I should receive an update and apology from RH directly. I shouldn't have to contact anyone to receive a response. My time, energy, and expectations where completely abuses. Maybe DFEH or EEOC should be contacted too.
Please ask RH to send me everything Irequested on 8/1/24.... I want to know why they've done this to me several times. If feels discriminate.

in closing,

****** (mj) *******
Initial Complaint
04/20/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
***************************** from Robert Half emailed when I put my resume of Indeed. ****** sent me an email about a Accounts Payable that never happened. None of the jobs she sent me, panned out, because there wasn't any jobs.We emailed from January 2024 until March 2024.***************************** and Robert Half had me do a back ground check, if this only a temp company and they never hired me?Never received a job from her, which doesn't surprise me.The thing that scares me the most is now they have my Social Security number, my birth date, my drivers license number.What do they do with the information?????????Do they sell the data to the highest bidder?I'm not the only one they make do a back ground check.I want to know what did with my information and why do they LURE people into that.Thank you for your help.*******************************
Business response
04/22/2024
Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns and request for follow up to the Senior Managers that oversee the Minneapolis office location to investigate and address this matter. If the candidate does not hear back regarding this issue within the next few business days (2-3 business days is the expected time frame we set with candidates for a follow up call), please contact us back at ******************************************* so that we will promptly follow up with the management team. Thank you.
Customer response
04/23/2024

Complaint: 21603203

I am rejecting this response because:

Sincerely,

*******************************
Customer response
04/23/2024
Robert Half has not told you or myself what they are doing with my personal information.
Do they sell it to the highest bidder?
They need to answer that question.
Business response
04/23/2024
The candidate's concerns were previously addressed by management from a prior complaint.Management shared that documents were not completed by the candidate. The candidate may view Robert Half's privacy policy here: ****************************************************.
Customer response
04/24/2024

Complaint: 21603203

I am rejecting this response because:

they did a background check on me so they have my Social Security number they have my birthdate they have my drivers license number I want to know what theyre doing with that information and when they say I didnt feel that old yes I did and I can prove it.
Sincerely,

*******************************
Business response
04/25/2024
Email received from business:
The candidate's concerns were previously addressed by management from a prior complaint. Management shared that documents were not completed by the candidate. The candidate may view Robert Half's privacy policy here: ****************************************************"
Business response
05/09/2024
For L. ********** complaint we would like the following response to be posted to the complaint: As the previous response informed, the candidate filed a complaint which was addressed by management. The candidate was informed that because she did not have the technology available to complete documents needed for onboarding, she was not able to be placed for job opportunities. Robert Half strenuously denies the posters allegations that we sell personal data, which we do not.

Please note, this is in reply to the candidates continued claims that Robert Half has done something with her personal information. The statements she made are: Robert Half has not told you or myself what they are doing with my personal information. Do they sell it to the highest bidder? They need to answer that question.

Thank you for your help in this matter.
Customer response
05/09/2024

Complaint: 21603203

I am rejecting this response because:
they did do a back ground check on me, I have the documents to prove it. Why are they lying?
***************************** also told me everything went through. I have the evidence from her.

Sincerely,

*******************************
Initial Complaint
01/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is ridiculous I feel money is being taking excessively from my check and I have no benefits to show for it. I only make $25 an hour but the problem is the holidays past and I was paid unfairly. I did not receive holiday pay and they never speak to me. Its completely unprofessional and I think asking for me to not care for my family emergencies in order to do ****************************************************************** my check is outrageous and something needs to be done because if they are ripping off multiple people they need to be audit and investigated thank you for listening.
Business response
01/12/2024
Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns and request for follow up to the Senior Managers that oversee ********** office location to investigate and address this matter. If the candidate does not hear back regarding this issue within the next few business days (2-3 business days is the expected time frame we set with candidates for a follow up call), please contact us back at ******************************************* so that we will promptly follow up with the management team. Thank you.
Initial Complaint
11/22/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company will not remove account information, profile and PII (personal identifying information) from their website and servers.
Business response
11/27/2023
We have unsubscribed you from our firms automated email communications and sent a request to our Technical team to remove your web profile from our system. The request to remove you from our systems will be processed within two business days. If you receive any additional communications from us, please forward the email to us at ******************************************** so we may immediately address it.
Initial Complaint
09/27/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Is it possible for you guys to delete my profile information? Please don't ask to just go online and upload a new resume because the issue I'm describing has happened before. Recently my last employer laid me off and I became unemployed which is why I got in contact with our local branch ********, **********. They have been referring me to jobs but now I found out they've been using an old copy of my resume. What makes it worse is that recruiter *********************** sent it out to several other recruiters without my permission. One day ***** was like send me what you have now, he never said he would be sending that copy to other recruiters or at least be referring me to employers with it. In addition, the employment dates on that old Resume are not even correct.I've asked that office to not use it but I have a funny feeling they will continue to do so especially because I have not even heard from *****. I really think it's unfortunate because I've heard that even ***** is the branch manager because isn't he whom supposed to be on top of everything? It would be helpful if ***** could apologize or at least forward my new resume to whomever he sent the old copy to i cluding the offices located in ********, **********.************************* ************ *******************
Business response
09/27/2023
We have unsubscribed you from our firms automated email communications. Robert Half is a publicly traded company, and we are required by law to maintain candidate and employee records. By law, our corporate payroll has to keep your records on file. We can make every effort to make sure that our staff does not contact you with all future employment, if you do not wish to work with us. If you do receive future communications, you can email the Customer Loyalty team at ******************************************* with the communication attached, so that we can ensure it ceases.
Customer response
09/27/2023

Complaint: 20660695

I am rejecting this response because:
there response doesn't make sense can you reread my complaint.
Sincerely,

*************************
Business response
09/28/2023
Complaint has been submitted to branch management team for review. Initial complaint noted request for records to be removed, and so original response addressed that this cannot be done due to consumer working prior assignments with Robert Half.
Branch management will review and follow up on the issue regarding the resume and will follow up with the consumer directly.
Customer response
09/29/2023

Complaint: 20660695

I am rejecting this response because:
I'm currently talking with **** she's a Customer Loyalty Team with **********************. and she seems to understand what this complaint is about. I must have not explained myself well enough when first describing the issue here. Yet what you guys are talking about has nothing to do with it I understand you guys need to keep records. For reference I included the communications I've been having with **** in the email below. I'm just trying to get you guys to use my correct Resume. See Below Correspondence.
Today September 29, 2023
Hi Rida,

Thank you for your help I feel like you've been helpful. Unfortunately, I haven't heard back regarding the Resume's. And what I did want to mention is that I met with another client behalf of Robert Half and it looks like they are still using my old resume. I had to tell another client again that unfortunately that was an outdated resume since it has me still working for my last employer and that i'm unsure why their using it. In the future i'm thinking of just bringing my own resume's until you guys could have it figured out.

The BBB complaint is regarding the same issue we're talking about here, sorry I must have not explained myself well enough on BBB vs here in the emails.

Again for reference i'm attaching the resume I want you guys using. I have sent it to the recruiters but im unsure why they keep using the old copy.

Hi *****,

Thank you for your email detailing the experience you have had trying to work with ***** and the issue surrounding the incorrect resume. We have sent a request to the local branch management team above ***** to provide assistance to you and follow up on this matter. You should be hearing from a member from the branch directly. Please let me know if you are not contacted over the next few business days and we will follow up with the management team accordingly.

For the BBB complaint, our team did receive it and responded. Robert Half is a publicly traded company and we are required by law to maintain candidate and employee records. By law, our corporate payroll has to keep your records on file and that is why your record cannot be deleted.

Please let us know if you have any further questions in the interim while the complaint is resolved.

Sincerely,
Rida
Customer Loyalty Team
**********************

From: **************************
Sent: Wednesday, September 27, 2023 3:47 PM
To: *********************************************************,****************************************
Subject: Re: Client experience

I've also made a complaint with the Better Business Beareau (BBB) should you hear from them, but I honestly don't mind telling you either.

Recently I became unemployed because my previous employer laid-me off. I got in contact with my local office Robert Half in hopes that they could help me look for employment.

Soon after *********************** asked me if I could send him a resume because there was a Client (Employer) whom was interested. I told ************ had a Resume ready but that It had a lot of my duties missing from my most recent employer. In addition, I let him know that

Now I'm finding out that *********************** has been forwarding my unfinished Resume to other Recruiters within the ********, ** Office as well as other branches in ********, **. Note that I never even gave ***** permission to do that and I started to think that
he's purposely trying to misrepresent who I really am. What I've been thinking is what would be the purpose of forwarding my Resume to a different branch when they'd be able to represent me. I'm thinking that was never intended to go out to others, the employment
dates on that Resume aren't even correct.

The reason I'm finding out ***** sent that Resume out is because he's the only one who requested my Resume before it was even finished. In addition, Recruiters from the San ********************* were calling me about prospective clients but at the time they called me
them know, oh no I was laid-off about a week ago you must have received my incorrect Resume. And that's when I had to call ********************* so that he could stop using that Resume ***** forwarded to him. What I think is odd is that I had already forwarded *****
***** my finished resume even before I interviewed for the Client so it made me think that he's practically ignoring me to.

Personally, I'd like to work with Robert Half but obviously I don't want to be misrepresented. I think that it's disrespectful for them to use a Resume that I never intended them to. I still haven't heard from ***** since I was calling him and email him about
not using that Resume again. I have forwarded ***** my new Resume both through LinkedIn and I believe through Email during two different occasions. In my opinion, I even feel like he has something to hide, why would he be ignoring me, he obviously wasn't before.

That's the reason I wanted to get in contact with Senior Management so that if I can't convince them to use my correct Resume maybe management can. Note, this happened once before about two years ago when I was still employed for *****************************************************
was interviewing with Clients they'd mention things about previous Resume's. Yet again how should that be my fault one of the reasons I quit ***************************************************** is because they never gave me the chance to be promoted to Accounting Manager.

Personally, I'd like to get an apology but how can we assure that the guys will be using the Resume I intend them to use ? And since ***** did forward my Resume to other Recruiters could he at least re-forwarded my new Resume to whomever he did send it to.
What's also unfortunate is that I believe ***** is the branch manager so if he's committing some type of fraud, I'd personally think that's a bad thing.

I included the Resume I personally want Robert Half to use for reference.

*************************
************
**************************

From: CustomerFeedback <*********************************************************>
Sent: Wednesday, September 27, 2023 11:09 AM

Hi *****,

Thank you for your email. You have reached the customer loyalty department. We have been authorized by the executive offices for our company to assist with the issues and/or concerns you are having. You can reply to this email with specifics about your experience
or feedback you would like to share with us and we can follow up with Senior management and request a follow up call with you if needed.

Sincerely,
Rida
Customer Loyalty Team
**********************

From: **************************
Sent: Wednesday, September 27, 2023 6:34 AM
To: *******************************************
Subject: Client experience

Robert Half

I'm curious if you have a contact for Robert Half International or **************** regarding an issue i'm having.

*************************
************
**************************
Initial Complaint
07/06/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Back in ****, I had the unfortunate experience working for Robert Half.I was called by a recruiter, *********************************, to work a very short contract position at Rolls ***** in *******, **. The employees there wanted me to apply for a full time position. Days later, ********* called me on my way to work and told me that my contract was over. I spoke to this woman and she went completely insane. She told me never to contact her clients and as she was my boss to never set foot on the Rolls ***** property.As I explained what the full time employees told me about the culture and the personalities of the employees, she had a total breakdown. She began yelling at me and called me an idiot. She told me that she would never hire me again.Because of *********************************, I have a negative report that Robert Half still has because ********* is a cruel, heartless, cold and very insane woman. I was living in ******** and her sick comments about me were at the Robert Halfs office in ************, ********. I did not get a position then because of ********* About one month ago, someone from Robert Halfs office called me (****), for a job opportunity. He then looked up my record and found that ********* ran me under the bus. She made statements that were false.I am requesting that either my files are deleted or I intend on suing for blacklisting me and making defamatory remarks that have kept me from gainful employment.
Business response
08/21/2023
We are following up on this complaint to note our findings. Based on the candidate's contact information provided in the BBB portal, the phone number and email address for the candidate were not found in our system. This leads us to conclude the candidate's record has been deleted, per his request.

Nonetheless, we did forward the complaint to the manager over the individual mentioned in the complaint and also copied the legal representative over the state.

We are providing this update to you so it can be noted with the BBB that Robert Half has followed up and addressed this complaint.
Customer response
08/21/2023
Complaint: 20284970

I am rejecting this response because:

Whoever responded to my complaint is not telling the truth. By stating,"The phone number and email address for the candidate were not found in our system. This leads us to conclude the candidate's record has been deleted,per his request."

If this were true, why did I receive an email and phone call from one of their recruiters only a few weeks ago for a job opportunity only to be told they would not work with me again? I was told this from one of their recruiters by the name of ****. He told me and I paraphrase, "We cannot work with you ever again."

I opened a complaint against Robert half, with the ********** ************************ and have a phone interview with them on October 19, 2023.

There will be a lawsuit filed against Robert Half for keeping me unemployed for over 21 years.

Sincerely,

***************************************
Business response
08/22/2023
Business sent email requesting further information on the person who contacted the candidate. Please provide the name, phone number and copy of the email for **** so they can do further research on this issue.

Entered by DG
Customer response
08/22/2023

Complaint: 20284970

I am rejecting this response because:
Robert Halfs request makes no sense other than to stall and try to wipe this problem under their rug. Their action reminds me of a crooked politician we all know about.

The person who has caused me all of my employment troubles has been and will always be *********************************. She is whom this complaint is about. ********* destroyed my good name, as I was one of the best Network Administrators/Managers in the **********************. ********* defamed me,and she not only blacklisted me from Robert Half but also with every company she knows - having worked with hundreds, if not thousands of companies all over *****************. ********* is pure concentrated evil.

Sincerely,

***************************************
Customer response
08/24/2023

Complaint: 20284970

I am rejecting this response because:

Complaint: 20284970

I am rejecting this response because:
Robert Halfs request makes no sense other than to stall and try to wipe this problem under their rug. Their action reminds me of a crooked politician we all know about.

The person who has caused me all of my employment troubles has been and will always be *********************************. She is whom this complaint is about. ********* destroyed my good name, as I was one of the best Network Administrators/Managers in the **********************. ********* defamed me, and she not only blacklisted me from Robert Half but also with every company she knows - having worked with hundreds, if not thousands of companies all over *****************. ********* is pure concentrated evil.

Sincerely,

***************************************

Sincerely,

***************************************
Business response
08/29/2023
Thank you for bringing this to our attention. Robert Half is currently working to reach out to the consumer directly to address his concerns.
Customer response
08/31/2023

Complaint: 20284970

I am rejecting this response because:
I did speak to a recruiter at Robert Half today. However, I have not had a job offer and do not know if I will receive one now or in the future.

Sincerely,

***************************************
Initial Complaint
06/13/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I continue receiving unwanted emails from ***********************. I have requested removal from their list 3 times (5/1, 5/18, 6/12) with no success. I want to stop receiving emails from **** and Robert Half
Business response
08/28/2023
We are in receipt of the second notification for this complaint. I checked our portal when we issued this complaint to our branch leadership and viewed their notes that they spoke with the candidate to address his BBB complaint. Their note reads: tt ******* and let him know we will not be e-mailing him going forward, he responded that is all he wanted.

Customer response
08/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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