ComplaintsforHighpoint Technologies
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Complaint Details
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Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 4-24-2022 I placed an order for a ******* card from the Highpoint Technologies webstore at https://www.highpoint-tech.com/estore. Realizing I ordered the wrong card I attempted to contact the company early morning on 4-25-2022. After contacting them via chat and email I received an email response at 12:24 CDT informing me of the following: "Dear Customer, We regret to inform you that there is a 5% charge for order cancellation before ship. The estore has its own process. Once all orders are placed, they are automatically sent for shipment and we incur irreversible fees. So, we are unable to do it free of charge after the order has been placed. However, there are 2 options for you: You want to get your money back, there is 5% of the charge for the processing fee will deduct from your amount. You can get store credit with the full amount (no charge fee), and you can use it for a future order. We value your business, and apologize for any confusion or inconvenience this may have caused. Please let me know which option works best for you." The issue I have is that in both of the documents they have on their website, "Ordering & Shipping policy" and a "Refund & Return policy," neither mention this 5% fee. This fee is also not presented at checkout. I feel the company did not do it's due diligence in informing the customer of additional fees that may be applied in normal transactional activities.Business response
05/04/2022
Consumer Response /* (2000, 6, 2022/05/02) */ I'd like to withdraw my complaint as the company has acknowledged their mistake and refunded my whole purchase.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.