ComplaintsforFamily Planning Associates Medical Group
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a colposcopy with this company on 10/18/23. On 10/24/23, I received a phone call from my provider, during which I was told that everything looked great and there were no cancerous cells detected. I was very relieved! I received a letter in the mail mid-January 2024 that states the following: "It is important that you contact us as soon as possible to discuss some very important health concerns regarding your most recent visit on 10/18/23. Despite several attempts to reach you by telephone to discuss these urgent medical issues, we have been unable to speak to you directly." Please note- this letter included several of the words above (e.g. urgent, important) in BOLD and ITALIC writing to emphasize its dire nature. It is also inaccurate- there were zero attempts to communicate with me in any other manner prior to this. I have been unable to get anyone to explain this to me. I have now developed the fear that I actually do have cancer and that the person who called me in October is wrong. I cannot get anyone at this company to answer me. This is abhorrent and inexcusable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.