ComplaintsforJiffy Lube #1053
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, Attempted scam at this Jiffy Lube location Store #****, possibly aimed at less automotively savy and elderly customers. Arrived at the Jiffy Lube of ************* the afternoon around of Friday, 5-27-2022, for an oil change. Jiffy Lube has provided oil changes to both of my vehicles for years. I arrived to no associate visible, and no greeting for ***** minutes. This is abnormal. When an associate, ****, finally became visible, he moved a car and sat in that car's driver seat for a substantial amount of time. He then stopped at the computer then greeted me after ***** minutes. I said I was there for an oil change. He said that he ran my license plate in their computer and nothing came back so the only oil change he could offer me is the $109.99 oil change, full synthetic oil. I asked him to repeat himself because I could not believe what he was saying, and he did repeat the exact same statement. I replied that I was there for the basic oil change which I had been getting for years, and had most recently received at another Orange County Jiffy Lube location, showed him the Jiffy Lube sticker on my window, and said that I want the basic oil change which was less than half the price of the full synthetic oil change with the coupon from the Jiffy Lube website. He refused and said, sorry it's either the $109.99 oil change or nothing. Especially since this level of oil is inappropriate for my car, this is a problem. I said, Okay, either you don't want to work today or you're trying to rip me off and either way is a problem so I'm talking to your manager. At this point associate **** shrugged his shoulders and disappeared into a back room not to be seen again. I proceeded to park my car and enter the store interior to wait for Store Manager, Ascari ******, who was speaking with another customer. (REMAINING STATEMENT ATTACHED AS DOC)
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.