ComplaintsforMission Viejo Infiniti
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Complaint Details
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Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went there to get a car and I spent about 3 1/2 hours there they did paperwork they ran my credit. They made me believe that my car that I currently have was being ran through the system as part of the deal for 3 1/2 hours, I waited I was able to agree upon a down payment and a monthly payment with this finance company, all we had to do was contact them or whatever but were about to make a deal. I forgot his name. I think hes a sales manager or closer or whatever it is. He decided to drop a bomb on me and say that I should just leave my car somewhere for my current finance company to come and get, and I asked him what he meant, and he tried to beat around the **** and all this, but what he was down and tell me to do was to put myself in a position to get my car possessed, which would s**** up my credit even more so I called him on this and he tried to beat around the **** about it and not fess up to thats what he was doing. He made me think that my car was on that deal the whole time until the very last minute when he knew I had the down payment money it was very unprofessional and if Im not mistaken Illegal to try to force somebody to get their car repossessed, specially, a high-end dealership to make a deal this is unacceptable. They have written my credit and hurt my credit due to this not by much, but it still added a hard inquiry on my credit, and I dont have the best of credit and they tried to use that against me to make me leave my car somewhere and Im deeply hurt. I spent 20 minutes crying in my car after that experience.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.