426 Customer Reviews
Review from Amy R
5 stars09/21/2024
Excellent customer service. Very responsive and supportive. Great kits. We will continue to order from this company because of the high quality products and interactions.
KiwiCo Inc Response
09/23/2024
Thanks for your great feedback!Review from Jay S
5 stars09/14/2024
Great company, my kids love the projects and it is easy to gift it to nieces and nephews. I rarely have anything wrong but the few times I have had a missing part in the past several years the customer service has been great.KiwiCo Inc Response
09/16/2024
Thanks for the great feedback!Review from Juliana G
5 stars09/12/2024
The customer service was greatthey fixed my problem fast and efficiently.KiwiCo Inc Response
09/12/2024
Happy to help! Thanks for your feedback!Review from Tananda Q
5 stars09/08/2024
Kiwi Co. Offers great products, age appropriate program, and responsive customer service.KiwiCo Inc Response
09/09/2024
Thanks for your great feedback!Review from Kristin R
5 stars09/07/2024
The customer service is great! They made pausing our subscription during a move super easy. The response to my questions was prompt and addressed all of my concerns. Very happy with KiwiCrate.Review from Jennifer H
3 stars09/07/2024
Difficult to reach in a timely manner. You email and then receive a we got your email and in a couple of days, finally, a response from someone you can communicate with. You cannot contact someone directly to ask about crates when there are issues. The automatic renewal is nonexistent. My nephew has been waiting for a crate because they made a mistake and sent the same crate two times in a row. They did refund my money for the crate, but didnt send him a new crate. He was very disappointed. The quality of the crates is excellent. He loves them all. The subscription process and the communication process need improvement.KiwiCo Inc Response
09/10/2024
Hi there, thanks for reaching out. We're sorry to hear about the trouble you had in reaching out team. On our website we have a "help" link that customers can click on for assistance, ask any questions about our service and products, and be directed to contact us via email, phone, or chat. Our business hours are Monday-Friday 6:00 AM - 5:00 PM, Saturday 9:00 AM - 5:00 PM (closed on Sundays and holidays) It looks like our team had resolved the issue over email, if you have additional questions, please reach out to us and we'd be happy to further assist you. We want to thank you for taking your time and leaving us a feedback.Review from Lyndsay M
5 stars09/06/2024
I have twice contacted Kiwico customer support for questions. Both times the response has been very prompt and the representative has been super helpful! My son loves his crates and the ease of navigation with the customer service team ensures we will be clients for a long time.KiwiCo Inc Response
09/09/2024
Glad we can help! Thanks for your feedback!Review from Shane L
5 stars09/06/2024
Amazing products, thoughtful guides, and overall great customer service. Our experience with ********************** so far has been incredible - our child loved the toys, and for the two times we had to contact customer support, they responded promptly. They also generously sent us pieces that we lost so we didnt have to deal with incomplete sets. Absolutely love this company.KiwiCo Inc Response
09/09/2024
Thanks for your great feedback!Review from Susie W
5 stars09/06/2024
Kiwi subscriptions have been a wonderful experience. Their customer support team has been very easy and helpful to work with. I would recommend this company, their products and their services .KiwiCo Inc Response
09/09/2024
Thanks for your great feedback!Review from Susan T
5 stars09/05/2024
They have been very good in answering questions, making certain I buy the right subscription and keep me posted of when an item ships and what it will be. As a grandmother purchasing a subscription for a grandchild who lives far away, this has been great.KiwiCo Inc Response
09/06/2024
Thanks for your feedback!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.