ComplaintsforArtistWorks, LLC
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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I fell victim to the automatic renewal scam ArtistWorks does with students. Many other students have been ripped off in this scam.I did not realize I was on automatic renewal until I had been charged $700 dollars. When I asked for a refund they gave me $200 dollars back and said the rest of my money was archived. I had been a long standing student and now Im so angry Im telling everyone to never trust artistworksBusiness response
01/23/2024
Dear **************,
Im sorry to hear that you feel wronged by ArtistWorks renewal policies. A couple of very important things to consider would be that when you originally signed up for a subscription you were presented with our Terms and Conditions, which clearly states that the subscription would renew automatically. You had the opportunity, prior to each renewal cycle to either go into your account and CANCEL the subscription or call into our **************** center and they would have cancelled the subscription for you. A student receives several emails that the subscription is coming up for renewal, and again, we did not hear from you. The subscription renewed several times, and we did not hear that you were dissatisfied in any way. ArtistWorks cannot be held responsible for you not seeing this on your PayPal account until just now.
As a gesture I had our **************** team issue a refund in the amount of $200 to help offset a couple of the recent renewals.
In closing I feel the need to state that most all ************ services that you engage with have an auto-renewal aspect, with the responsibility of cancellation being on the subscriber. I feel we went above and beyond to help resolve this.
***********************
Director of Finance & Operations
TrueFire StudiosCustomer response
01/24/2024
Complaint: ********
I am rejecting this response because:From: ************************* <***********************>
Sent: Tuesday, January 23, **** 5:34 PM
To: ************************* <***************************************>
Subject: Re: CID ******** ArtistWorks LLC.Thank you.The business wrote a response on the BBB website. I dont consider the issue resolved.
Sincerely,
*************************Initial Complaint
02/17/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Unbelievable, I did NOT agree to a recurring renewal of my subscription. I signed up for one year only, and sadly, after a month of the lessons I found the lessons and methodology not for me. I was shocked to see a renewal charge for another year on my credit card bill with absolutely no notice to me in advance that there would be a renewal. I just sent an email to the website but honestly, there's no way to know who will get my email or if I'll ever get a response. There's only a way to send messages about courses, but nothing related to administration. It's a sad business model that depends on people not paying attention. Order ******for $279.00 - 12 months 11/12/20223Customer response
03/28/2023
Consumer response :
************************ <*********************>
Hello ****** -- Thank you for your email. Indeed, I did hear from the company within days of my filing the complaint and reaching out to them. In fact, I got the idea for how best to resolve my complaint after an internet search led me to someone else's very similar complaint on the BBB website, so thank you BBB, and thank you ****** for checking in.
This matter can be closed.
As a side note, I noticed that there is some talk in the U.S. Congress to make it easier to cancel on-going subscriptions. I certainly hope that laws are passed to help people in situations where subscribers are not given clear notification that they are agreeing to a subscription when they sign up for an online service.
*********************
*********************
************Initial Complaint
12/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife gifted me the annual membership for Xmas last year, but the auto renew is very deceptive and takes advantage of customers. It autorenewed at $279.99, which is twice the price it was originally with no notice of a right to cancel. The only notice came from PayPal on December 18 at. 5:30 am that said we had been charged while we were asleep. There was no notice at all for artistworks that they were going to charge us again at twice the price. I used to recommend artistworks and used the program but this unfair and deceptive practice has left a sour taste in my mouth and I can no longer recommend them and I want a cancellation and a full refund of this unfair, sneaky and deceptive charge of $279.99Business response
01/26/2023
Thank you for your response. This email is to confirm that the refund has been issued. The length of time it takes for the funds to be available in your account depends on the internal processes of your banking institution. If you have any questions please let us know, we'll be happy to help.
Best Regards,
ArtistWorks Customer Service
**************Initial Complaint
08/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Very disappointing content that I wrote off from the start as a waste of money. To add insult to injury they charged me another ****** a few months later. I contacted them over this and never heard back from them as others have stated on this site. These people need to learn how to support their customers.Business response
08/29/2022
Dear ****,
I was disappointed to hear that our course was not for you. I reviewed what you had originally sent to which stated that you wanted to cancel, which is what we did. A refund was not asked for and so we assumed that you did not want to renew at the end of the current subscription.
I apologize for the confusion. I have instructed our **************** Manager to refund the charge to you. You should it hitting your account in the next day or so.
Sincerely,
***********************
Director of Operations
Initial Complaint
06/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled my subscription with this company over ************************************* ****** for another year. I have tried several times to contact this company for a refund and no one will return my calls or messages. Please help get my money back. I have read several complaints about this company for the same issue I am having. Please tell them to stop doing this to people and help get my money back.Business response
07/25/2022
This order was refunded on June 29, 2022 Per the students request.
Customer response
07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I subscribed to Artistworks, LLC for a year's subscription to their online music lessons in the fall of 2019. They automatically enroll you to auto renew your subscription. This is not well know to the customer but is in the fine print. You need to go into the website and track down how to stop the auto renewal. Unfortunately, I do not have the exact date I signed into the website (it was the end of November or the first couple of days of December 2021) and figured out how to stop the renewal and thought it was stopped. I was very surprised when I opened my credit card statement in January 2022 that on 12/06/2022I was charged $279.99 by Artistworks for another year's subscription. I did not sign into the website or use the services from when I thought I stopped the renewal in November 2021 until I signed in to send an email. I was advised by *** the Customer Support Manager that they have a strict policy of not issuing refunds. I am very concerned that you are not given a week or ten days' notice that your subscription is about to renew and if you want to continue you do not need to do anything or to cancel if you do not want to stop. I was also not sent a notice or receipt that they renewed my subscription, which is surprising. Since I was not notified that my subscription has renewed, I was unaware that I could have used the service, so I lost about five weeks of the subscription if I wanted to continue. I was offered a discount to keep the service, change to a different course or a gift card. Unfortunately, I am not at a place where I see that I will be able to use the services anytime soon. So am asking that I be refunded for services that I did not authorize or request, did my best to cancel the subscription and for something that I have not used once since the renewal. Thank you for your help and I hope we can come to a quick resolution to this issue.Business response
02/23/2022
This order was refunded on January 26, 2022.
*******************
Office Manager/Operations Assistant
ArtistWorks
************Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
As many others have complained about, ArtistWorks' autorenewal practices are predatory. I was charged several hundred dollars and was denied a refund one day after the payment was posted, despite not using the service.Business response
01/11/2022
We are sorry for any miscommunication regarding our auto-renew system. We do the best we can to inform our students of the auto-renew by stating this several places, one of which is a box that must be checked on our billing page in order to complete the subscription payment. This is common practice for subscription based services. Your subscription was refunded $111.60 on December 3rd per your request to get the current sales price. Your subscription was then refunded in full December 30th.
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Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.