48 Customer Reviews
Review from Christie R
1 star09/06/2024
If I could give this company negative stars, I would. My son used them through a dealership to purchase his first vehicle. 5 days later ******* in the fraud department calls my son and tells him to link his bank account so they can verify his direct deposits. My son clicks on the link and because I work in Contract Law, I read the terms and conditions for Plaid, the verification site. It clearly states they can check your banking info at any time during the course of your loan and your giving them express permission to do so. I told my son not to link his bank. They called him back after he did not take action and said he was only worried about doing it because he is probably a thief. I have never in my life had to cuss somebody out the way I did this day and then *****, the supposed manager calls back and tells me, it's parents like me that allow our children to be scammers. What the hell? It's parents like me that want to protect their children from potential identity theft and fraud situations. They also said they were unable to verify his employment and the office manager says they called her after 7pm EST because they are located on the west coast. She did not know my son's specific start day because she was AT HOME at 7pm. This company is unethical and the employees are less than competent. I'm guessing the call center was their last resort for reputable jobs.Review from William D
1 star06/13/2024
I applied for a *** on Tampa Bay Wholesale Auto and was contacted by United Auto Credit. The individual I spoke with was *************************, who was responsible for approving me for this car. I was asked numerous questions regarding my credit report. Yes, I do have a fraud alert on there, but rest assured, the person you were speaking with on the phone was clearly me. I am the owner of that credit report we were discussing. When I reached back out to the salesman to inquire about the decision, he mentioned that I was denied because there was too much fraud. However, there was no fraudulent activity on my credit report. The alert was merely a precautionary measure I placed so that whenever I applied for credit, I would be contacted first to verify my identity. Everything currently reported on the credit report belongs to me. Thus, it was frustrating that the bank asked me all these questions and then made an unfounded accusation. I will be contesting this with a lawyer because it is unjust to accuse someone of fraud without evidence, and to use that as the reason for denial. There is no substantial evidence of any fraud on my credit report.
United Auto Credit Corporation Response
08/13/2024
*******, thank you for taking the time to leave a review.We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. For further assistance, please contact us at ************************************* so we can fully review and respond to you. Thanks again for sharing your feedback.Review from Teena A
1 star06/11/2024
DONT EVEN deserve ONE STAR!!! WORST COMPANY Ive ever been affiliated with! They ROBBED me of my $ the WORST interest rates known to MAN! They claimed to help my credit but made it WORSE! Even the customer service ppl are terrible, they lie & try to intimidate you to get a commission & get the companies $! Id recommend everyone STAY far far away from this company You will have nothing but a horrible experienceUnited Auto Credit Corporation Response
06/12/2024
UACC takes pride in treating every customer with excellent customer service and is sorry to hear that you are unhappy with the level of service provided to you. Please know that UACC does not condone or tolerate the behavior you have described.
As such, UACC is currently investigating your statement. Please be certain that, if warranted, appropriate corrective and/or disciplinary action will be taken. UACC appreciates your report on this matter, as we continually strive to enhance our customer service, and your feedback is a
valuable part of that process.
If you have any questions or concerns regarding this matter, please contact the Compliance
Department at *************************************Review from Aaron W
1 star06/07/2024
Went to try and buy and vehicle from a dealership and got fully approved through UNITED AUTO CREDIT CORP. and then was told I was denied after being approved because my income is illegal due to the fact that I am a repo agent and that is my full time jobUnited Auto Credit Corporation Response
08/13/2024
*****, thank you for taking the time to share your experience. United Auto Credit Corporation (UACC)takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. UACC has provided a response directly to you addressing this matter.
If further assistance is needed, please contact UACC at *************************************.
Thank you, have a great day!
Review from Nicole c
1 star06/04/2024
Absolutely the worst ever! They repoed my car, sent me the title, and continue to charge me for monthly payments ! I dont know where the car is located I hold the title and dmv has sent me multiple notifications about registration suspension because i took off the full coverage. My credit has gone down 80 points for missed payments since Feb. due to non payment since I carry title of car as only owner! I disputed the credit thru all credit companies and this place shot back saying I dont own car I still owe 14 plus grand, mind you its 2 grand over my original buying price lol and that I make 750 dollar monthly payments still again lol. This place is a joke.law suit comes to mind right about nowUnited Auto Credit Corporation Response
06/07/2024
UACC consistently strives to provide excellent customer service and we are sorry to see that you are dissatisfied with our service. A member of our team will investigate your concerns and will contact you discuss any matters that require resolution.Review from Gerald D
1 star05/16/2024
Do not do business with this place!! I purchased a car for my daughter with ***** automotive in ************ **. I was talked into getting a loan with United Auto credit. The next day I had 3-4 missed calls from a California number. They left multiple emails for me to call them. Im a truck driver, so I do not talk on the phone much. I finally got connected for a welcoming call. I declined the call. After making my first payment, 7days late due to a bank error.. I had 2 hillbillies from ************ carlot following my daughter, trying to repo the car. I was informed by the carlot that United Auto credit denied the loan after my 3k down payment. I hid the car for a couple days. And just paid the car off through United auto credit.. 6k cash left. Even after paying it off these incompetent lenders took 4months to send the title. I had the cash to buy it out right, but was talked into dealing with United auto credit. Worst experience ever!! Save your time.. do not go through themReview from Joy L
1 star04/30/2024
*************************** is the worst! They have two different entities one I believe on the other side of the world that doesnt understand the regulations and rules. I was given false information by them. When I called back in to get it resolved and was escalated to upper management ******* took the call and was short, argumentative, and rude. Not once did she try to de-escalate the situation or try to be understanding and empathetic.United Auto Credit Corporation Response
05/01/2024
Joy, United Auto Credit Corporation (UACC) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. Please note that upon review of the identifying information provided to the Better Business Bureau, UACC is unable to locate a corresponding account. For further assistance, please contact UACC at ******************************************* you for sharing your feedback.Review from Kissaya T
1 star04/06/2024
United Auto Credit are crooks, scammers, greedy and absolute fraud. I tried calling to see if we can come to an agreement to settle an amount on a closed account. They didn't want to and wanted the full $800 amount on a 2008 Chrysler CLOSED account which I can not do as I'm on disability. Since they are greedy they decided to put it on my credit out of spite. For all victims, there is power in prayer. What's in the dark will come to light and this evil organization will be exposed. Be patient. They will have to answer for their evil doings. For all the feedback I read here, It proves this company is based on evil. I got a massage for United Auto Credit, there is something called karma, yours is coming... soon.United Auto Credit Corporation Response
04/08/2024
Kissaya,
Thank you for taking the time to share your experience. United Auto Credit Corporation (“UACC”) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. Please note that upon review of the identifying information provided to the BBB, UACC is unable to locate a corresponding account or application. In order for UACC to further review the matter, please, provide additional information, such as the social security number or account number. Additional information may be sent by email to compliance@unitedautocredit.net.
United Auto Credit Corporation Response
04/08/2024
Kissaya,
Thank you for taking the time to share your experience. United Auto Credit Corporation (“UACC”) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. Please note that upon review of the identifying information provided to the BBB, UACC is unable to locate a corresponding account or application. In order for UACC to further review the matter, please, provide additional information, such as the social security number or account number. Additional information may be sent by email to compliance@unitedautocredit.net.
Review from Kevin J
1 star04/05/2024
More of a debt collector than a company handling your car loans. Don't spare your tears or sob story, they don't care. Last collection call was just an email with a link to pay.United Auto Credit Corporation Response
04/08/2024
Kevin,
Thank you for taking the time to leave a review. We take pride in treating every customer with excellent service and are sorry to hear that you are unhappy with the level of service provided to you. For further assistance, please contact us at compliance@unitedautocredit.net so we can fully review and respond to you. Thanks again for sharing your feedback.Review from Brittany B
1 star04/05/2024
I make my payment every month before it's even due $369 the car is ****** October will be 3 years with this car there's no way I still owe $7500 on this car these people are scammers be aware they will steal your money and on my account they have like I missed 4 or 5 payments when I make my payments a week before my car payment is due
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