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          American Carpet Cleaning & Restoration has 1 locations, listed below.

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            Business ProfileAmerican Carpet Cleaning & Restoration

            Carpet and Rug Cleaners

            Contact Information

            Nipomo, CA 93444-0298

            Visit Website
            Email this Business
            (805) 481-8966

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            American Carpet Cleaning & Restoration is an insured Carpet and Upholstery Cleaning company, and Water Damage specialist.

            Business Details

            Location of This Business
            Nipomo, CA 93444-0298
            Email this Business
            BBB File Opened:
            1/9/2012
            Years in Business:
            23
            Business Started:
            4/4/2001
            Business Started Locally:
            4/4/2001
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • American Carpet Cleaning and Restoration
            • American Carpet Cleaning
            • American Restoration
            Business Management
            • Mr. Bob Simpson, Owner
            Contact Information

            Principal

            • Mr. Bob Simpson, Owner

            Customer Contact

            • Mr. Bob Simpson, Owner
            Additional Contact Information

            Fax Numbers

            • (805) 929-5636
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Dirty carpet? What to know before you hire a carpet cleaning service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/22/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            American Restoration charged me for 4/men for 3/days of work to remove insulation and siding from my manufacured home beginning on February 2, 2023. I was staying in a hotel. The work was due to flooding of my home after a Major Disaster declaration by the President and our Governor. I didn't receive the invoice for two months and when I got it, there were a lot of mistakes. He was paid $10,000 ($5,000 by check, $5,000 in cash per his request) and given a post-dated check for the balance. For example; it said Replace Insulation instead of Remove Insulation; the dates were wrong, etc. There was no back-up documentation provided and when I spoke with my insurance company, they said they would not accept it with mistakes and without the backup documentation (photographs and moisture meter readings). B** *******, the owner, had told me from the initial meeting that he had worked with insurance companies for decades. So did the contractor that referred him. When I told him that I needed these, he promised to get them to me. I have asked him several times and he never got anything to me. He stopped returning emails and phone calls. I watched my Ring Videos and found out that there were never 4 men at my house. There were 3 men on 1 day and 2 on another day for only two days work. It has been over four months and I have now had to threaten legal recourse. I am 68 years old. He took advantage of a senior during a dire situation and my home is still in disarray with no end in sight due to comments and false statements he has since made to my insurance company. I have had to contact the DA's office for help.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Patricia C

            06/09/2023

            This company American Restoration (1 of his business names) worked in Atascadero Ca gutting a house that flooded on Portola, we lost everything "almost" in that flood, I had gathered up some of the remaining items and put them in my pick up preparing for transport, this company comes on site and straight steals everything out of the truck, I even asked for it back and his worker got it out of the company truck, then took it again, the owner told me he had gotten some of it back and was going to meet me to return it, he never did instead he claims he took it back from where it was taken and left it there, it was not there. He agreed to meet at the police station, just never showed up. they stole everything, tools,welders and so on. he told me his guys had worked for him for a long time and that he didn't understand why they did this. I still have all the messages from him that he wrote. This company goes into people's homes and on there property and they just simply take what they want and the owner gaslights you then ignores you, lots of promises from him but nothing delivered. He is a liar and very unprofessional he only acts like he wants to make things good, but it's just an act. I wouldn't recommend this company for all the tea in china. this review will be posted on Google as well, people need to know this guy and his employees are crooked. He even lied to the police saying he was taking it all back to the residence and never did, not one single item. so instead of losing almost everything in the flood, this company made sure and took the rest, leaving us with nothing at all. a married couple with 3 kids. Left nothing. I can back everything said up. Bob Simpson, American Restoration or any company he owns can not be trusted.

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            BBB of the Tri-Counties

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