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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
JANUARY 16, ****. THE *** WAS TO REPAIR A CRACKED KITCHEN SINK. ORIGINAL REPAIR WAS DONE ****-23. *** WAS DONE, AND WAS DONE WELL, WITH A MINOR FLAW WHICH WAS CORRECTED A FEW DAYS LATER IN 15 MINUTES. HOWEVER THE CRACK APPEARED AGAIN IN JANUARY 2023. TOOK TWO WEEKS TO GET THEM OUT TO FIX IT ON THE 16TH. WHEN FINISHED THE SINK WAS NOT SMOOTH AND LOOKED WRINKLED, BUT WE WAITED THE 24 HOURS RECOMMENDED TO MAKE SURE EVERYTHING WAS GOOD. THE SINK FEELS AND LOOKS LIKE DRIED ALIGATOR SKIN. TRIED FOR TWO WEEKS TO GET THEM TO COME FIX IT. ***** SAID THEY WOULD NOT COME OUT THEY ONLY GUARANTEE TO FIX CRACK, NOT SMOOTHNESS. ASKED TO HAVE ******, THE ACTUAL REPAIR MAN, TO CALL ME ON THE ****** HAVE HAD NO CONTACT SINCE. WE WANT THE SINK FIXED TO THE ORIGINAL WAY THE REPAIR WAS DONE THE FIRST TIME **** 23 WHICH WAS SMOOTH AND CLEAR.
Business response
02/14/2024
We did contact our client *********** there was a miscommunication on our end the repair was made and resolved
thank you
Customer response
02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.