Customer ReviewsforLocal Records Offices

This is a scam service. I called the recorders office and complained about it. They said there was nothing they could do because technically they are providing a service. I recorded a deed back in May and apparently received my official copy in an email that I somehow missed. So I get a letter from this scam service, "Local Records Office" wanting $121.50 for the official copy of my deed. They turn around and get one for $3 from the recorders office and send it to you for $121.50. It is a pure scam. I called the recorders office and said they need to give a large notification about this scam service and she said she would pass it along.

Dear ***********************,Thank you for your feedback. We apologize for any confusion caused by our solicitation letter. Our property profile reports are entirely optional, and this is stated clearly in multiple sections of our correspondence. We want to reassure you that we offer a full refund within 30 days if you are not completely satisfied.Please feel free to reach out to us at *************** if you have any questions or if you would like to request a refund. We are here to help and ensure that your experience with our service is positive.

You ABSOLUTELY aim to confuse people into thinking they need to pay- you put a threat of jail on the envelope. You know exactly what you're doing mailing these letters to people. Shame on you.

We are sorry for any confusion caused by our recent letter. We want to assure you that the property profile report we offer is completely optional. Theres no obligation to purchase, and we strive to communicate this clearly.We value transparency and your feedback, which helps us improve. If there was any part of our communication that seemed misleading, that was never our intention. We're here to provide options, not obligations.If you have any concerns or suggestions, please feel free to reach out. Your trust is important to us, and we aim to resolve any misunderstandings promptly.

I received a letter from them urging me to pay them $86.25 as a fee to comply with state and federal laws. It looks legitimate. The letter is misleading and makes you think they are affiliated with the state or fed government. Thanks to bbb.org for the information about them

I'm sorry for the confusion, but it seems there's been a mix-up. We want to assure you that our business is a legitimate operation and is not associated with the company that sent you the letter requesting $86.25. You may have mistaken us for another business with a similar name or service. We understand how concerning unexpected charges can be, and we suggest you contact the sender of the letter directly to resolve this issue. If there's anything else we can assist you with or if you have any questions about our services, please feel free to reach out. Your trust is important to us, and we're here to help in any way we can.

I received one of these letters as a new property owner in ************** billing me for $115.50 for a property deed. It looks very legitimate. Any one not knowing to verify this info will pay the amount. This is so sad.

Thank you for taking the time to share your concerns about our service, and We are genuinely sorry to hear that you feel this way. It is crucial for us to address any misunderstandings and provide clarification about our business practices.We are fully transparent and upfront about the nature of our service and the associated fee. Our mailings explicitly state that paying the service fee is not obligatory and that recipients who do not wish to use our service can disregard the letter. We aim to offer a convenient service for those who may not have the time or resources to obtain these documents independently and we absolutely do not intend to mislead or pressure anyone into utilizing our services.We operate within legal and ethical bounds, providing a legitimate service to those who choose to engage with us. Our goal is to help homeowners by offering them a hassle-free way to obtain a property profile report and a copy of the deed.Please feel free to call us at ************** if you would like to discuss this matter further or if theres anything else you need clarification on. We are here to assist you, and we appreciate the opportunity to address your concerns.Thank you.

No matter their boilerplate response claiming that they are legitimate, this "company" is a scam operation that preys on the unknowing and the unobservant. My elderly, infirm sister handed me their mailing instructing me to pay it. I've seen it before and was able to avert her being taken for $115.50. Yes, of course, if you read it carefully, they are upfront. But they are literally banking on a certain percentage of people who don't (or can't) read it or understand it and will mail in the payment out of a sense of obligation. That's their business model. They prey on those who are trying to be responsible and don't know they're being cheated.Look at their address, and you might think it's in or near the City County Building. In fact, it's an anonymous box address at a *** store. No office. No phone number. Just someone slithering in off the street to collect the winnings. It's a percentage game just like scam emails. A certain percentage of people fall for it. A smaller percentage file a complaint with the BBB, and they issue a refund so they can skirt the law. It's still unethical. If they get 100 suckers a week, they make over $10,000. A half million a year collected from the unknowing. Shame on you, whoever you are.

Thank you for taking the time to share your concerns about our service, and we are genuinely sorry to hear that you feel this way. It is crucial for us to address any misunderstandings and provide clarification about our business practices.We are fully transparent and upfront about the nature of our service and the associated fee. Our mailings explicitly state that paying the service fee is not obligatory and that recipients who do not wish to use our service can disregard the letter. We aim to offer a convenient service for those who may not have the time or resources to obtain these documents independently and we absolutely do not intend to mislead or pressure anyone into utilizing our services.We operate within legal and ethical bounds, providing a legitimate service to those who choose to engage with us. Our goal is to help homeowners by offering them a hassle-free way to obtain a property profile report and a copy of the deed.We encourage open communication and strive to address any inquiries or concerns promptly. We maintain an open line at *************** from Monday to Friday, 8 a.m. to 5 p.m. for any questions or clarifications.Regarding the address, we use a mailing address for correspondence for practical reasons, but we assure you we operate legitimately and transparently.Our utmost priority is to maintain the highest ethical standards and to operate with integrity and transparency. We are deeply sorry for any inconvenience or concern our letter may have caused you or your sister, and we are here to address any further questions or concerns you may have.Please feel free to call us at *************** if you would like to discuss this matter further or if theres anything else you need clarification on. We are here to assist you, and we appreciate the opportunity to address your concerns.