Business ProfileforInstitute Of Reading Development

I wished I had read these beforehand. Hopefully my plight as well as the many others will discourage others in the future from signing up with this program. They definitely pull in the heartstrings of the parent and talk about how awesome this program is and get you hooked. I was a little skeptical because they did tell me that I could not be in the classroom with my child and had to wait outside, but was able to get "permission" after speaking to a different agent to attend a couple of classes to feel comfortable but then told I could not be in there after that. They said it would be too distracting to the kids. I'm sorry, but my child is young and in this day and age you CANNOT be too careful. Sadly, I signed up anyway bc I am desperate to get my child help with reading and they made lots of promises (mistakes in my part). Well, I had a family situation come up and my child could not attend his first class. I called that day and even let the instructor know by email but bc it was a weekend I had to wait for a supervisor to call me that Monday which never happened. I called again that week and got a call back, finally, from a supervisor who was rude and refused my refund. I told them I could send the books back as they were unused and then she said what seems to other's experiences here that you can't get a refund beyond 10 days after signing up and told it it said so in my confirmation email. Well, I went back to the email and did not see any of that directly in the email. You had to click on some small, fine print link at the bottom of the email and go scrolling through a ton of legal jargo towards the bottom of their terms to even see that. I was offered a credit for a later class but I just want my money back. Not to mention the lady was rude and asked me what my family situation was and so was not comfortable sharing that. I will make sure my child's school does not hand out their flyers and tell everyone I know to stay away.