ComplaintsforBudget Rentals
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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We rented a car at budget rentals at ***************. We declined all additional coverage. She asked us if we wanted unlimited fast pass tolls and we told her we only wanted to be charged for actual tolls. She never mentioned a price for fast pass and had no idea they were adding it. We signed the form and I asked why price was higher than reservation and she said due to extra hold on CC. We didnt check the paperwork at that time. After we turned in vehicle there was $100 more in charges. They said tank wasnt full even though we filled up within a mile of the rental and the attendant checked it. So they refunded that when we called. Then they said the other charge was a weekly unlimited toll. We never would have agreed to the $65 toll as we knew we werent going to use the car much and at most would only be 1 toll. Unfortunately we didnt check paperwork before leaving and it was marked accept. We verbally told her we only wanted actual tolls. I feel they scammed us and are trying to get extra money for something we didnt want. They refuse to refund the weekly toll charge. I spoke with supervisor and explained what had happened and she said charge was valid and final.Customer response
08/19/2024
This complaint number ******** has been resolved. I emailed the CEO of Budget and their executive services responded immediately and refunded the tolls. Im satisfied with the outcome. You may close this case.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.