ComplaintsforAll Pro Custom Mufflers and Brakes

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The week of May 18th 2023 I took my my van as a return customer to this repair shop for replacement of my passenger side exhaust manifold. the week of June 15th i started to notice exhaust noises, on June 30 I drove from ********* ** to *********** ** to execute retirement form the ************* By the time I arrived in *********** the noise had gotten much worse. I took the van to a repair shop. I was told that the previous repair shop( All Pro Custom) had destroyed a stud mounting hole and had attempted to utilize adhesives to hold it in place. I was told that I would need to replace my cylinder head as the exhaust manifold could not be properly mounted due to the damage. I contacted the shop, with pictures and repair estimate from the new shop. I was told that it was like that, and that they were in no way responsible.

  Business response

  07/28/2023

  The date of May 17th, we received an 2007 **** E350 Ecoline, regarding it's owner requesting a manifold gasket replacement, because of owner's suspicion of leaking. Upon ********** request, we proceed to go ahead and start with the vehicle repairs, not being long after we started, encountering with broken bolts and damaged cylinder head which was the cause of the leaking. As we have stated to the customer several times, this Ecoline van came in with damaged already, although we cannot be sure that the customer had knowledge of how big the issue was, he was completely aware of how difficult it was, because after we encounter the first two broken bolts, he commented that it was something that he expected and knew even before bringing the vehicle in, was gonna be difficult. After our encounter with the first broken bolts, and it being a recurrent issue on the passenger side manifold, we kept the communication active with the customer regarding the big of an issue that it was becoming for us to be able to remove all the stuck bolts and replacing the manifold gasket. Time and material prices were increasing because of the difficulty of the job, materials that were paid because of the customer's understanding of the situation. We are not responsible for any malfunction/damage on the vehicle, because it was already on before we worked on it. We did the best that we could, with what we had on our hands at that time, and the customer agreed to it all along. Invoice of the repair or materials list can be available upon request.

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