33 Customer Reviews
Review from Sergio Y
1 star07/24/2024
I ordered a cat delete online it's been more then a month and still haven't arrived trying to get a hold of them in all types of ways and it's impossible I just want my money backReview from Robin F
5 stars12/13/2023
I recently made a purchase through this company and I received my order in less than a week. After I placed my order I researched this company something I normally dont do. Usually I do my research first. So of course after reading awful reviews I was extremely worried about my order. But I received exactly what I ordered in a timely manner. The only downside is that no one responded to my emails regarding questions I had. Now hopefully once the mechanic does the work there are no issues with the parts..Review from Rebecca C
1 star11/27/2023
Cant talk to a live person or find a chat lineReview from Kevin M
1 star09/19/2023
I should have read others reviews before purchasing. What a joke. The part that was guaranteed to fit did not fit. Their only phone number listed is not legitimate. Upon requesting a return and refund through email I was given counter offers to "try ro sell the part myself" and offered $10. When I said no and asked again to return the part, they said "okay but can you pay for shipping?" I said no (their policy states they will). They asked for more money again--i said no again. Finally they sent me a shipping label, I returned the part, and I never received a refund. They have been ducking my calls and avoiding responding to numerous emails.Review from Cheryl M
1 star09/10/2023
They do not live up to their 10-year warranty. I purchased complete front struts for my car in 2019. Now 8/2023, 4 years and 8 months later, the struts need to be replaced. I reached out to ECCPP Auto Parts via email and they did respond once, but I didn't quite understand what was written. I asked for clarification because it sounded like they wanted me to re-purchase on top of an 8% discount. I did say that I would not repurchase anything that will take weeks to receive when my car is in the shop now. It's manufactured in *****. I asked for a refund and if not, I will make a complaint. Apparently, they didn't care about the complaint because I have not heard from them since. **** couldn't help because time has lapsed. I will never place an order with ECCPP again. Save time and order from someone else.Review from Richard H
1 star07/26/2023
If i could give them a 0 star i would I've read a lot of these comments and 1 got thats to have all the wronged people sue them, its not our fault they are a small business. If they followed their own rules and such, they would grow the better you serve people means more money and word of mouth would go up too. Even though my part was $41 they have said they could offer me $7 now how the f$^k is a business still running. They said i could sell it myself but there's not to many people looking for parts for a 2002 ford taurus I've called it goes to voicemail, I've wrote the Gmail and also snail mail.. I don't have alot of money even on their website it says they take returns and such but they say they don't... I am so angry with this company im email them 10 times a dayReview from PHUNG V
1 star07/18/2023
i should read reviews before i ordered. my bad. calls and emailed. no response. please stay out.Review from Brandon C
1 star06/22/2023
Awful company, ordered a ac condenser and ac compressor kit only received the condenser. Order shows complete on their website. Tried calling and emailing company and no one answers or will get back to me. Now I need to go buy another ac compressor. Had to put 1 star in review but they don’t even rate a 1 star.Review from Alan C
1 star05/24/2023
Ordered "bolt on" exhaust header from this company. Upon arrival, it was determined by local shop part would not fit my vehicle. I have requested return and have received 2 offers, one for $10 and one for $18 with company stating I could sell to someone else. They also stated they are a small company that operates at little profit and I should understand this. Company is refusing refund as guaranteed by their company. Upon seeing these other reviews by people being ripped off just like me, I can not understand why nothing has been done to address and/or prevent this company from continuing to take advantage of people and not provide solutions to customers they continue to rip off!Review from Ryan S
5 stars04/28/2023
The product was what I expected upon arrival! Received within 6 days of ordering! I would buy from them again! ????????
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