Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I sold my condo back in May 22' and I was supposed to receive the remaining funds from my escrow account, roughly $1600 dollars. The business claims they have mailed 3 different checks but none of the checks have every been received at my new mailing address. I made another call back on 10/10/22 and spoke to a Rep that stated they would expedite a check and provided a tracking number. The Rep I spoke to on 10/10/22 stated it would take 48hours to approve an expedited check and that I should call back in 48hours. I called in today 10/24/22 and the Rep I spoke to could not provide the information and didn't see anything on my account stating what the Rep said back on 10/10/22. It's been over 5 months now and I still have no proof a check was ever mailed or a way to keep the business accountable. The Reps pass from call center to call center. All I want is for the business to provide an expedited check with tracking number.
Business response
11/01/2022
We have reached out to the loan subservicer, *************************. (DMI), which services the consumers loan on our behalf. We have asked DMI to address the consumers issue regarding the refund check. It appears that DMI previously issued the refund check but that the consumer did not receive it. DMI has reissued the check to the consumer,and it appears that the consumer should expect to receive it on 11/2/2022 via *** tracking number 1Z6433650290753740. We appreciate the consumers patience during the process of reissuing the check. Should the consumer need further assistance with this servicing issue,please contact us at ************.Initial Complaint
09/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Intilliloan **************** has willfully and intentionally Misrepresented Facts and Information to all the ********************************** and *********** refuses to correct their False and inaccurate statements even though i have provide incontrovertible evidence of their Misrepresentations.Business response
10/05/2022
We have reached out to the subservicer, *************************. (***********), which services the consumers loan on Intelliloans behalf. *********** is working directly with the consumer and the credit bureaus to resolve the consumers issue.
We are diligently working with *********** to address and resolve this matter; a final response to the consumer will be provided. We appreciate the consumers patience and hope to have this matter addressed promptly. Thank you.Initial Complaint
08/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I would like this company to stop calling me as I have already asked them and had one of their employees have a nasty attitude towards me after I told him Im not interested in their loans. August 5 around 3:00pm they called again. I have received multiple calls since March 2022. I have filed a letter with the *** regarding companies contacting me and am currently on the do not call list. I have asked them months ago to stop and and they keep calling me using unknown and weird numbers. I am asking that you reach out and have them to stop calling as any more calls is definitely considered harassment. Thank you.Business response
08/10/2022
We have received the consumers request through this BBB complaint and have placed the consumer on our Do Not Contact List as of 8/8/2022. We hope this resolves the consumers issue and that this matter may be closed.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.