ComplaintsforOxnard Mazda

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new Mazda 3 from Oxnard Mazda on 11/29/2023, and let a transportation company ship it to me. However, the driver of the transportation company found several scratches on the car's body BEFORE loading the car, and I wanted the dealer to fix it. At first, the sales rep refused to acknowledge there were scratches before the car was shipped. After I provided the proof (i.e. inspection report from the driver of the transportation company), they became very negative about it and did NOT reply to texts, emails, and even phone calls. I tried to reach the general manager but those guys refused to provide the manager's contact info. The most absurd thing was that I called the front desk and the guy deliberately provided me with a FAKE available time to talk to the manager (6 p.m. on 12/06/2023). When I called them at that time, the general manager had already left. It has been one week and no progress has been made at all. There are 3 guys from the dealer working with me: George, Connor, and Edwin. George is the sales rep I mainly work with. Connor and Edwin were the assistant of George but did not reply to texts/emails, George once said he contacted the general manager and would get back to me, but he has disappeared ever since. Also, the guy at the front desk that tricked me is Connor I suspect, from the voice I heard. The attached files include the inspection report made by the driver of the transportation company, and the screenshots of emails, and texts that I contacted with them and received no replies.

  Business response

  12/07/2023

  Tried to call customer and no answer nor voicemail to leave a message. Customer will have to bring vehicle in to have inspected as the scratches are unable to be seen in the pictures. A video was also sent to customer upon the transporter picking up the vehicle where no scratches could be seen. Please have customer reach out to me directly to set up a time to have vehicle inspected. M****** ***** Sales & Service Assistant cell ###-###-#### 

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a Mazda CX-9 from Oxnard Mazda on 7/3/2021. Included in the purchase price was a 72 month or 72,000 mile extended warranty with Ally Premier Protection for the additional fee of $4,495.00. In May 2023, I inquired with Ally to see if a windshield crack was covered by the warranty. I was informed by the company that they had no record of the vehicle's VIN in their system and never received any notice of the sale from Oxnard Mazda. On contacting Oxnard Mazda, they informed me that the business now has new owners since since early 2023, that they have no record of any extended warranties sold before the sale of the business, and that it is not their problem. They now do business with a different extended warranty provider. I was told my issue is with the previous owner, but he was unreachable by the email address they provided. I would like to be refunded the amount I paid for the warranty ($4,495.00).

  Business response

  07/24/2023

  Oxnard Mazda changed ownership on March 16^th of this year. Mr. Jackson's complaint has nothing to do with the current store and its ownership. It is unfortunate that the previous owners are not handling his issues. Please have him reach out to them directly. *****@oxnardmazda.com (controller), *****@oxnardmazda.com (owner)

  
  

  I believe their emails will no longer be effective as of August 1st.

  
  

  Sincerely,

  
  

  M****** ***** 

  Customer response

  08/01/2023

  
  
  I have reviewed the response made by the business in reference to complaint ID 20264553, and find that this resolution is satisfactory to me.

  I have since been able to contact the previous owner using the new contact information provided by the current owners of Oxnard Mazda and have been able to resolve the issue. I am satisfied with this outcome. 
  
  Regards,
  
  D***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  06/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I traded in my Jeep Wrangler car with Oxnard Mazda. They were late to pay off the remainder of my financing, and I had to make an additional payment in order to prevent late fees. Mazda has yet to pay me back the money I loaned while they worked on issuing the check. I seek reimbursement for that. Additionally, Mazda applied for my car under the wrong name in both the bank and DMV documents. In order to change my name to the correct name, the DMV charges an additional fee I am requesting reimbursement for.

  Business response

  06/27/2022

  complaint has been settled with customer

  Customer response

  06/27/2022

  
  
  I have reviewed the response made by the business in reference to complaint ID 17484398, and find that this resolution is satisfactory to me.
  
  Regards,
  
  C******** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

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