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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car has a warranty and won't trade it in. Two months after the purchase the engine went out and was replaced. 3-4 months after the alternator gave out as well as the catiylac converter. They refuse to fix the car they said is only worth ,$1300 and don't want it back. They sold me a jeep commander 2010 for$15,466 I've had the car 1 year and was told I can trade within year. The owner (Robert) suggested I do an insurance claim and he would have someone pick up the car and crash it so I can file a claim. I didn't agree
Business response
06/20/2022
V******, Thank you for taking the time to provide this detailed feedback. However, I would like to apologize that your experience was anything less than excellent. Please contact me at ###-###-#### at your earliest convenience, so I can learn more and hopefully restore your faith in us. I look forward to hearing from you.
Sincerely,
**** L ,Service Director
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