ComplaintsforModus Systems LLC
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We placed a very large order for their "Tooshlight" product for a commercial office project in Sept 2022. We also sent them a $15,000 deposit which was processed. However, we never received the product or acknowledgement and they have not responded to numerous phone calls and emails over the past 5 months. After doing some online research, it appears that their former corporate office space in Woodland Hills is up for lease and they've vacated their shared office space in ****************** as well as their PO box in Pacific Palisades. They have taken our money and disappeared and we are left with no recourse to get our deposit back. This is beginning to feel like a fraudulent operation and would appreciate any assistance to help resolve our situation.Initial Complaint
05/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We've place and paid for an order worth $********* back on October 2021. After many months waiting to hear back from **********, we were informed that they're planning to fulfill the order by March. I've been attempting to obtain additional information regarding the order and they're just ignoring all my emails and voicemails.Business response
05/27/2022
Business Response /* (1000, 10, 2022/05/16) */ Hello. Due to supply chain issues, we are not able to deliver on some of the units ordered, which has been explained. Additionally, Covid has affected our operations. We are communicating with the buyer and willing to ship what we have and refund the balance.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.