Customer ReviewsforHP Incorporated

I need help from ** & am having no luck. I ordered a desktop on 11/18/24 at 10:55 PST. The exact time is on the downloaded the transcript. During the chat ordering, I gave the *** the correct address & asked multiple times if HP could deliver because it was going to a retirement center. I even double-checked the address before agreeing to order.The desktop is going to the wrong address. I contacted support multiple times on 11/18/24, the first time as soon as I got the receipt & saw the mistake. Each time I had to explain that I was not the customer name on receipt, that I was ordering FOR the customer name on receipt & that I was the customer.On the 1st phone call, I wanted to cancel the order, so I could reorder with the correct shipping address. I was told ** didn't need to do that & the *** would fix it. He was unable to fix. I was then transferred multiple times & given different phone numbers to call. Each time I spoke with a human, I said to cancel the order, & I'd reorder because I wanted the computer. I now have three different receipts showing different wrong addresses, & a shipping notification showing the wrong address.During the last attempt to correct the shipping address, I again tried to cancel the order to reorder. I was told no, because the hour time-frame given to cancel new orders was up. ** ***s kept me on the phone for more than 90 mins, refused to let me cancel & reorder, & never fixed the shipping address. This last ** *** told me that she was reaching out to a manager and someone would contact me within ***** hours. No one has contacted ******* disputed the purchase with my credit card under fraud, because ** has been told ***eatedly the shipping address is wrong & refuses to fix it.I have three email receipts with three wrong shipping *************** watching the tracking for the shipping going to the wrong address. It's supposed to be delivered today. To an address that doesn't exist.

I purchased a laptop for $622 directly from ** website back on july 30th, 2024. Received the product Early August. The laptop was less than 90 days old and one morning in October I opened up my laptop, turned it on and noticed the graphic card inside the screen was glitchy and malfunctioning. I turned the laptop off to reboot and it would not turn back on. I notified ** immediately and they told me to send them photos. The computer was in mint condition, zero signs of neglect or abuse. They immediately blamed me and said due to physical damage on the outside your warranty is voided. There was no damages to any part of the exterior. When the computer is turned off you would see that it is brand new. Continued: I responded to the chat agent on ** chat form and demanded they fix my laptop and that it was clearly an internal issue w zero proof of external damage. The agent sent me a return package to inspect the computer. when they received the laptop they emailed me with zero explanation of what is wrong with the laptop or what is broken - and they quoted me for a $481.49 repair. This is absolutely criminal and absurd. Again the laptop was less than 90 days old and they claim that my one year warranty is voided and that i didnt buy a 2 year warranty w accidental damage repair. Thats odd.. This was not accidental damage by me, this is corporate bullying. I refused the repair and having the company ship my laptop back. I emailed them the other day asking what exactly is broken so that maybe i can try and fix it myself since they have no integrity as a company. Absolutely unacceptable ******* I will be seeking legal help if this is not resolved fairly.- ******* K

The connectivity to the printer was constantly lost, had to call support multiple times in 3 months to have it reconnected. Now they are saying that my ink cartridges will not work without a subscription to their instant ink subscriptions! Therefore I can not print anything at all! Their set up is a scam, 3 free months are a joke, as you can't keep their products connected to use it effectively. **************** was nice but not helpful, no reason to get mad at them for working at a terrible company! I will always regret this purchase and will never recommend for a purchase... I will advise not to get ** to everyone I know. Epson always had my back, unlike ** this last few months! TOTAL SHOCK from what I thought was a reputable company.Very disappointed customer,

Most horrible customer service ever. I have been an ** customer for over 10 years and I currently purchase HP ink for my printer/scanner. I had to update my Wifi password and now the scanner won't connect. I know it's a simple fix but ** WON'T HELP a valued customer because my printer/scanner is past their window of customer service?? It was working just fine and I've changed my wifi password before and they walked me through it no problem. Now they won't help AT ALL to get my scanner reconnected...instead they told me they'll give me 15% off on a new product. It's not broken!! It just needs a basic troubleshoot. I've tried to call ** for the last 2 months and today was the first day I actually got a human. Their automated system won't let you past and won't read the serial number correctly so you can never get through. So incredibly FRUSTRATING and extremely terrible customer service. You'd think they would want to take care of such a long time customer so they will be a returning customer but they obviously do not care. This has put me way behind in my work. I will work on becoming a NON ** customer in the future.

We cancelled our instant ink program (after 10 years) and they locked up our printer saying we couldn't use the remaining ink cartridges unless we re-enrolled in their instant ink program. This is ridiculous! Terrible service, no concern for consumer, felt like they were taking our printer hostage. We will NEVER buy another ** product. I would select ZERO stars if possible! Would advise anyone to avoid doing business with them.

I purchased a laptop and a hewlett packard printer through ***. The laptop work good but we have a problem with printing from home. Once the printer was setup, we realized that the only was we was going to get copies made was to pull it up on the screen, put in how many copies we wanted to make and then Hewlett Packard would print the copies for us for a fee. So, we opted out of that because I refuse to pay Hewlett Packard to make copies when the purpose of buying a printer, was to work at home and make our own copies. Once we opted out, our computer was locked and we are not able to make copies. We had to purchase another printer for home use.

I bought a laptop from ******* Unfortunately, I accidentally dropped my laptop and the screen broke. I need a new screen replacement. They said that I have to pay to get it fix. I am okay paying for the repair, but it will cost me almost the amount of money that I would pay for a new laptop similar to the one I have. They want me to pay $613.00 for a new screen replacement. I might as well just get a new laptop. I still have 7 months warranty on this laptop. I just bought this laptop a few months ago.This bad business if you asked me.

** has went to the toilet! Buy any other brand! My daughter in law purchased a laptop for school with the expectation of me upgrading the **** I have a Bachelors degree in IT degree and this would take me less than 5 minutes. I got on *** website for the product specs so I could determine the type of RAM needed, number of slots, and the max capacity the board could take. The ** site no longer gives you this information. I called ** and they refused to give me that information. THEY ARE ACTIVELY STOPPING OUR ABILITY TO REPAIR OR UPGRADE OUR OWN EQUIPMENT! THEY ARE FORCING CUSTOMERS TO GO TO REPAIR SHOPS OR REPAIR THOUGH THEM. THIS IS NOT OK! I will take it apart when it arrives and get the serial number off the motherboard to look up what I need, but I SHOULD NEVER HAVE TO DO IT THIS WAY!

Your deceptive bundling of your printers with Insta- Print forces unknowing customers to use the instaprint service. Attempting to decline the service while setting up is confusing. When you first set up your printer you are focussed on just that. Adding the instaprint to the process is like entrapment.

They charged me for a subscription service and then did not let me use the cartridges that I already paid for. I recommend that you do not ever use their ink service and think twice about buying their printers.