ComplaintsforNails & Lashes by Ashley
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Complaint Details
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Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This place has unlicensed technicians and or inexperienced to perform the task offered by this business. I've been a client of this establishment since covid due to my customary place for nails and pedicure closed. As of late since August, I've been getting nails breaking off and fungus twice a week into getting services at this location. I confronted the manager and informed them I've been getting these services for over 20 years. I am aware never to go more than two weeks without getting fills on acrylic nails. So either the powder they use is old or the technician doesn't know how to file and fill nails appropriately. She tried to tell me that's the risk with getting fills. I did inform her I had enough knowledge as to know a new set of acrylics is not needed every two weeks. That's a horrible excuse. She got upset, had a tech take off nails, charge me 10.00 to take off and then charge me to redo. I let it go and told her the powder might be old. This is the third instance after that. I went today, sure enough 5 days into getting fills, there was fungus on one nail and another one starting to form. She refused to speak to me. Same thing on my toe nail. I paid, but called the store since she was busy. Manager never called me back, attendant hung up the second time I called. I see different staff all the time. And they don't understand English, makes me believe they don't posses a license. None displayed at most stations either.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.