ComplaintsforVidStoreHD
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Received confirmation that that the order was sent and I never received it. Emailed them 3 times regarding and no response. They don't provide a phone number.Initial Complaint
04/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a blu-ray movie from them paid $8.99 2 weeks ago, they said I would get it in 3 days. I emailed on their website with no response and their phone number is saying it is not in service.Initial Complaint
03/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
3/5/2024 / $8.99 I purchased a video download in error. I thought I was purchasing the Bluray DVD. I contacted them several times and they responded on my 3rd attempt. They will not refund!I purchased something I didn't use, can't use and they refuse to refund?How can people do business like this? Now I see why they are rated F ***********************,This email confirms that your order was received at VidstoreHD. Please download your product with green ********** button at the end of this email. Contact us if you have any questions about your order.Thanks for using VidstoreHD.Order Information Order number: AB36428 Order Date: 3/5/2024 Billing Address *********************** *** ********************* ******************************************************************** ** Additional Information Account Info Login: ********************* Pass: ******Payment Information Payment Method PayPalInitial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I thought I was purchasing a physical DVD but when I received the receipt it displays a download which one was not what I ordered and second the download link has never been activated. I would like a refund so I can purchase the physical DVD as this is deceptive business practices and the company does not respond to inquiries.Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
11-05-2023 date ordered dvd cost $9.99 tried for 2 mo. to reach by phone no answer! name on dvd dead reckening order #***************** invoice#ab34633 pd. by debet card my e_mail is ********************* ph. # *************** i know this is an unusual request because the amount is so small and not worth wasting your time. but i thought that just a lettermight make them send my tape . $10.00 not much and not worth your time .but on social security had to think twice about spendin that much for a tape.what ever ******* i appreciate your help. thank you *************************Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Pay for a video and never got it and they don't respond to my emails I've sent several and tried calling and the numbers no good.Initial Complaint
01/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 12/12/2023, I ordered "The Equalizer 3" that was depicted on the website as "DVD + Digital" with a picture of the front of the dvd case clearly stating that. I only received a code for a digital download. On 12/29, I contacted the company via email after not receiving a dvd . A ********************************* responded that day that there is no physical dvd, that all movies are downloads to phone or computer, even though it was pictured otherwise. I did not download the movie, and responded that I did not want to watch a movie on my phone or computer. If no dvd was forthcoming, cancel the order and provide a refund. He refused to provide the refund, but offered me a free movie (download only, of course! ) Too funny . Based on other BBB reviews, this is not a one-off. His deceptive business practice is obvious.Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently purchased a 4k UHD DISC from this company on 09.08.23. It was CLEARLY NOT advertised as being a digital download exclusively. It was advertised as what it appeared to be - a 4K UHD Steelbook of the film Sleepy Hallow. After purchase, I received a series of emails stating that I could now download the film. Download? I paid for physical copies of the release on orders AB34197, AB34198, AB34199, AB34200, and AB34201 @ $15.99 each for a total of $79.95. This amount is what should be refunded! I have NOT downloaded ANY copies of this and have NO intentions to. I have since filed reports with PayPal (my method of payment), with the seller, via email, and now here. One interesting caveat is that when you call the number they have listed under "contact us" it goes to an automated prompt system for a back pain specialist? This is clearly a fraudulent company and SHOULD BE TAKEN DOWN! While they can make my situation right by refunding me the $79.85, it doesn't take away from the fact that they falsely advertised and have a fake contact number!! STAY AS FAR AWAY AS POSSIBLE BUYERS! If needed, I have screen shots of the listing and the communication sent to the "company".Initial Complaint
09/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
New Order # AB ***** placed an order for seinfeld complete series DVD. did a ****** search for 'seinfeld dvds' and their ad came up. they came up under DVDs. their ad does not state it is a digital download.thinking it was a DVD series , I ordered. It is a digital download that you must BUY additional software to download. I did not want a digital download. I do not want a digital download. I did NOT download anything. Their site states no refunds. well, I insist on a refund. Their ad is misleading BY DESIGN.I have contacted the company for a refund but have not heard back. I fully expect a refund denial. Please step in a STOP these fraudulent advertisers and sellers.Order Summary Seinfeld: The Complete Series300831 Seinfeld: The Complete Series$17.99 x 1 $17.99 Subtotal: $17.99 Discount: $0.00 Shipping: $0.00 Sales Tax: $0.00 Total: $17.99 details..........***************,This email confirms that your order was received at VidstoreHD. Please download your product with green ********** button at the end of this email. Contact us if you have any questions about your order.Thanks for using VidstoreHD.Order Information Order number: AB***** Order Date: 8/30/2023 Billing Address *************** ******************* ****************************************************************************************** ** Additional Information Payment Information Payment Method PayPalInitial Complaint
08/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
order DVD box set seasons1 thru 11 of tv series shameless from VidstoreHD .Invoice # AB33946-20230807205350 PAID $17.99 . called their number1-408-596-5348 said no such number. Just want to find out where my DVDS are. you can not even check status where order is . Seems like a scam. you can reach me at ************** or email me ************* should be blocked from internet since they can not give you what you paid for. my receipt says this : You paid $17.99 USD to **************. What a shame that people out their you like to take money for stuff they don't even have.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
11 total complaints in the last 3 years.
7 complaints closed in the last 12 months.