ComplaintsforDoghaus
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made the mistake of ordering food from Doghaus in *************, ** on the night of Thanksgiving. My order was confirmed and supposedly to be delivered 45 mins later, but then was cancelled before the scheduled delivery, and my card was charged. I called the restaurant multiple times and spoke to the manager. He saw my transaction in the system and claimed he'd initiated a refund multiple times, before suggesting I just go in and eat on the house, which I'm not interested in. He asked multiple times for my order confirmation and a screenshot of my bank statement before claiming "corporate" doesn't see that the transaction went through. This is ridiculous. It's been almost 3 months. I don't have time for this ********. I just want my money back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.