ComplaintsforBig O Tires
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
One week ago I bought the 4 tires set for 519 dollars with the total tire protection(free repair), this insurance costed me 74 dollars.Today I showed up to this location get my left rear tire repaired. I got my car checked and the guy who helped me at the counter told me that luckily I have the tire protection and the repair is for free, I signed some papers and waited, later on he showed me the tire with a s**** in it, made me signe other papers and left. When it was time to get my car back, he told me it was 60 dollars, I immediately complained because he never told me he was going to put a new tire, this is a practice ive seen in this location before, but at least the last time they told me clear and sound what the cost was, he completely fooled me, he accepted that he never said it, cuz it was written on the papers I was signing. I told him he should have said it out loud and not fool me like he did, in order to make a sale. Then he of course started trying to be smart asking me"did I put the nail on your tire " or " did I drive your car anytime " "is it my fault". I know he is a worker and he doesn't really have to be professional or at least not mean to the customers. But for this price 519 dollars + 60 = 579 dollars in less than a week, at least I deserved better service, or a trustworthy advice before getting ripped off. At this company they see customers like a source of income or profit. I could have got that tire repaired for 15 bucks at any tire place, the s**** was close to the edge, however he could have asked me, do you want to get the new tire? And don't just proceed without my verbal authorization. Of course I would have turned down getting a new tire. My money is hard earned, and for that price I can get 4 times better service and most likely the same outcome. Plus that insurance should be an option too, knowing that it is just an upsale and completely worthless, my 4 tires set would have costed me 430 dollars instead of 519. Thank youBusiness response
06/02/2024
Hello,
This location is not a member of BBB. It has nothing to do with BBB. Please ask the customer to contact the store directly.
Sunny B
Customer response
06/02/2024
Complaint: 21790571
I am rejecting this response because: just this answer gives a hint of what kind of people I have to deal with at that place.
Sincerely,
**************************Customer response
06/03/2024
The business address is: ********************************Business response
06/14/2024
This is not the right store. The customer was made aware of all his purchases. This Pinole store is not associated with BBB. STOP sending this.Initial Complaint
05/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to this business on 5/3/2024 to get an oil change and for an air conditioning check. They completed the oil change and checked the air conditioning, and informed me that it needed freon. They charged me $232.38 for an oil change and to add freon. They then informed me that my rear brake needed to be changed as they stated it was only at 2mm. I then left the shop and came back the next day. When I came back, the employees at Big O Tires informed me that my front brakes needed to be changed as well. They also suddenly recommended that they replace my radiator hose, my upper and lower coolant hoses, and my hose clamp. They also changed my output shaft seal on my transmission. I am a scared senior and I allowed them to do it for the safety of my car. On 5/20, I was driving with my granddaughter (my first time driving the car more than 5 miles since receiving services at Big O Tires), and the car started to drive jerky and it began to decelerate on its own. I also heard a noise when accelerating, and the check engine light came on. The car would change gears randomly on the freeway. It was a very scary experience. After noticing this issue, we drove to Big O Tires to ask them about my car's issues since I had just received services at this business. After arriving, the worker went to look at the car, and stated that he did not see a leak or any apparent issues from the outside. He then quoted us $120 to diagnose the check engine light. We asked if there could be any connection between the services received at Big O Tires and the issues with the car, and they said no. The manager spoke with us and said that the only thing that could be remotely connected is the output shaft seal done on the transmission, but this would only be an issue if there was a leak. We then had our family mechanic evaluate the car, and he observed that there was an extreme leak in the transmission fluid and it was completely empty. I believe that Big O Tires is at fault for this.Business response
06/03/2024
Hello **,
This business is not associated with BBB, it has nothing to do with BBB. Though we have reached out to the customer by phone and email. Please ask the customer to contact the store directly.
Thanks,
Sunny B
Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They installed a tire on one rime in the process major damage was done from there machine, another technician told me it was there fault,spoke to the manager and he told me he would call me back it has been over two weeksBusiness response
04/18/2023
The manager **** has contacted the customer and will take care of the scratch on the rim.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.