Customer ReviewsforNakto E-bikes

We buy 300 Nakto bikes for ***********, we have tried for a year to ********* with this company and have no help or answer fron them .... my name is ***** ***** look for my page and you goint to see the history I also left some videos on nakto family on ********************************************************

I have a Nakto F2, delivered in December 2023. Note that it is on the lower end of the price range for bikes of its style and power. It lasted 230 miles and 8 months before the controller and/or display failed. I was happy with its performance up to that point, though be aware the range is just ***** miles in sport mode (throttle only) and charging takes roughly 8 hours. This style of bike is unrealistic to pedal, and functions best in sport mode. The biggest issue is that they apparently dont maintain a supply of replacement parts ready to ship. Its been 3 weeks and I wont have the new display for at least another week. That means Ill have lost at least 1 month of use during the 1 year warranty period. A previous time I contacted customer support with a minor question I was ghosted after the initial contact. They usually only ship you replacement parts, so if youre not tech savvy, dont buy. If you explicitly ask, they may offer to reimburse up to $50 for labor. I had to ask for a wiring diagram. Minor issues with the bike are that the battery contacts arrived bent (I was able to straighten them), the battery is tricky to put back on each time, and the spaces between the tires and their fenders are insufficient. The bike is very comfortable, and the power and braking are good. Im worried I wont be able to get parts long term or post-warranty. Lastly, their customer service can be difficult if you bought through a dealer, make sure the dealer provides you their original order # and the name it was ordered under.

I have had three bikes by them. None of them lasted 6 months without needing repair. One bile in less than a month. Even the replacement parts were bad. After a while they just stopped respiratory leaving me out around 5 grand all together. I would say never but them. Honestly go with any company over them or just buy a kit and build your own

This company is the worst. We bought 2 brand new bikes. They failed after 11 miles. *** spent so much money trying to get them repaired that its not even worth the hassle anymore. $3000 down the drain. They should be ashamed of themselves. Do not purchase these bikes. **************** does not reply to emails or phone calls.

I bought my piece of s*** and the wire is twisted off the motor and they won't answer my email or the seller ghosted me 800. Bike the company should b shut down instead of scamming ppl out of there money

Buyers beware it didn't had to go this far but just had to file with BBB ??% The worst customer service in the world it is *** ************. I have been trying to contact numerous times. and completely ghosted. and completely ignored ?? and if you do get a answer through phone cuz it's full?? an you try email somebody will start talking to you and ask you how can help. An then they find out you have problems they completely stop talking to you. an completely avoid you. ignore you. an ghost you. Voicemail is completely full and no answer wow. wond way ?? I've been very patient for months and been trying and I'm not going to sit here and get ripped off??% I have purchased two ************'s both came completely falling apart and breaking down within the first few rides even though went through a bike shop had a complete tune and everything right out of the box brakes don't work everything's completely out of linement the bottom bracket is completely misaligned when put in and it pops when paddling and then back rim went out on the other completely spokes broke and sent it out of linement and then the first one the battery caught fire and exploded and almost took down a apartment complex and then everything on that bike completely nut and bolt kept on backing out even though tune up and then on the other one with a bad rim it also has a bad battery and cracking around the plastic where it holds the terminals and it's warping already and these bikes are no more than 4 months old once contact through phone no answer full voicemail if answer through email and they find out you have a problem they completely shut you down and stop talking to you and completely avoid you from there so tonight was my last night I gave plenty of chances to get a hold of me and was plenty of patient I am filing complaint through Better Business Bureau an will be further investigated ?? for non-cooperation and defective parts battery fire and complete garbage parts Etc an no quality ??ss

I have both the Santa ****** Cruiser as well as the Super Cruiser 750 watt.The Santa ****** is well built with battery recessed in to the Frame.And the battery stays locked in to place.The range is very good.It should be noted I got the bike through *****'s Sales and lease as a new bike so I have a 2 year warranty. If any part fails I get it replaced no cost to me if it is not my fault.And when I ride the bikes I tride them in the real world. Both bikes climbed steep hills with the ****************** needing pedaling to get it up the steepest part of the hill and it pulled 25 amps from its 48 volt battery. Thst is some serious current for a 500 watt motor to handle.The ****************** Rings in at 1,099.5he super cruiser on the other hand slowed to 11 mph on the same hill using throttle only .The SUPER CRUISER being naktos top line and most expensive bike coming in at *****. This bike handled the same hill with throttle only, it's top speed is 22 miles perhour and checks with the school zone signs.The Super cruiser 750 has both speed ajd power..even though it is a heavier bike . The ****************** CRUISER needing a charge when I got to my mom's, the super cruiser did not. Total distance is 8 miles from my home to the farm .I Got the super cruiser directly from Nakto, *****'s got thier bike directly from Nakto.i will never buy from any one on Amazon or any other site as one can have issues especially on quality. If your thinking your getting a deal on cheep prices, we'll you heen suckered by the sales company and not Nwkto.My bikes came directly from Nakto.Both arrived in one peice with nothing missing or broken.

The bike itself is okay however the build of the bike is piece of c*** It's got a plastic rail holding the battery, mine arrived broken. When you ride hit a bump the battery jumps off the track and the bike dies. I contacted the Factory. The Factory said f.u. you need to contact the distributor. in ********** we have a thing called implied warranty of merchantability. don't buy a Natco ebike, they're poorly made and there's absolutely no support from the factory or the distributor. They'll email you really fast and say we can't help you sorry and then the distributor never answer the phone their voicemail is full and they don't respond to emails. Natco is a piece of c***