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          Switchmate has 1 locations, listed below.

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            • Switchmate

              6601 Owens Dr Ste 250 Pleasanton, CA 94588-3356

            Business ProfileSwitchmate

            Home Automation

            Contact Information

            6601 Owens Dr Ste 250

            Pleasanton, CA 94588-3356

            Visit Website
            (800) 736-7948

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Overview

            Bringing the Smart Home to everyone without the need for high
            investment, installation/rewiring, and even without the need of owning
            your own home.
            From a smart room to a smart home - you decide and customize!

            Business Details

            Location of This Business
            6601 Owens Dr Ste 250, Pleasanton, CA 94588-3356
            BBB File Opened:
            5/8/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            40
            Alternate Business Name
            • Switchmate Home
            • SimplySmart Home
            • PhotoShare Frame
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/17/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On January 17, 2023 I ordered the ****** ******************** PhotoShare 10" Smart Digital Photo Frame from Amazon. It worked well for almost a year and then, suddenly two weeks ago, the frame continued to scroll the company logo in a circle over and over. I searched online for possible fixes, but nothing worked. I looked for a customer service phone number, but could not find any phone number for the company at all. I then submitted a request for help on the company website, providing all requested information and received a response by email saying someone would contact me shortly. They said I could send more information, if necessary. I responded to the email, letting them know that I had provided all requested information. That was on January 9, **** and now 5 days later, I have heard nothing. As time moves closer to my having the frame a year, I worry that the company will not do anything as I've had the frame for almost a year. I would like the company to contact me to help me fix the problem or to provide me with a new frame if the problem cannot be fixed. I did read while researching my problem online that another customer sent his ********************** into the company as it could not be fixed and that he never got it or a replacement back. That would not be acceptable. As I provided on my request for assistance my frame model is FD5010CLM; my frame serial # is *******************; my ********************** ID is **********. Please help me.
            Read 16 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Doug W

            01/17/2022

            I purchased the digital photo frame for my daughter for Christmas 2021. I spent $150.00 on this frame and it does not work properly. How do I know this.. because I have one and my mother has one. We, my daughter and I both, have tried several times to contact this company. My daughter got a hold of them one time through email. They gave her instructions on how to try and fix her problem. Once she tried everything they said and told them it did not work they never replied back. I got through once on email and once I told them my problem they never responded back. We have called the phone number and had to leave a message - no response. I ordered this directly from Simply Smart Home website. I want to return this product for a full refund however I will not send back and hope I get my refund at this point. This company appears to have horrible customer service.

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            BBB serving the San Francisco Bay Area and Northern Coastal California

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