ComplaintsforChateau USA
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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I entered into a distributor/dealership relationship with : Chateau ***** USA inc in July of 2021. At that time as part of the requirements I purchased at wholesale 2 **** saxophones, one model *** ** ** for $to ****** and one model *** *** for the ******* I paid for both saxophones on 7/22/2021. On Friday July 1, 2022 a customer purchased the model *** **** and the item was sent out one week later . Upon receiving the item the customer called and complained that the low B and Bb notes were impossible to play. I asked the customer to take the horn to a repair shop and I would pay for the adjustment. The customer took the horn to a repair shop where *** worth of repairs were made. The customer was still not able to play the low notes and asked that he return the horn and be reimbursed for his full payment. I agreed to the return and reimbursement and paid for the return shipping. On 7/5/2022 Dr ****** ** *********** of Chateau ***** authorized the return of the horn to Chateau. The same day I shipped the horn to Chateau ***** **** ** ********* ** **** ****** ** XXXXX . I texted the postage receipt showing the tracking number to him. On Wednesday August 31, I contacted ****** to ask why I have not been sent a replacement and was informed that they had not received the horn. I went ************************** did a search and produced a document that shows the the horn was picked up by Chateau at their receiving area. I texted the document to Chateau. Weeks went by and it is now September 21, 2022 and Chateau is refusing to replace or reimburse me for the horn.Business response
10/12/2022
Consumer Response /* (2000, 9, 2022/10/11) */ On 10/10/22 the company has promised to issue me a refund. I'm waiting...... Thanks, *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.