ComplaintsforExact Sciences
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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This test was done after breast cancer surgery on 7-13-22. My doctor asked me if I wanted this test after surgery and I said only if my insurance will pay 100%. My doctor said she or nurse would call Exact Sciences to check on my insurance with them. My doctor stated Exact Sciences told her " yes insurance will pay for it". After receiving a bill from Exact Sciences July 2023 I talked with my doctor and she told her nurse to call them and get this resolved. I got anothe bill in Aug. 2023 so i called and filed a dispute and they said its under review. This has not been resolved as of 9-6-23 because i got another bill saying its Past Due today. I feel that this company Exact Sciences is wrong for doing this to me and I should not be charged $2310.00 because I did not authorize under these circumstances.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.