ComplaintsforWalksource Inc, dba Roomstorm

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Due to a weather delay in *******, I was forced to get a hotel- the desk agent was handing out flyers for "Roomstorm" to assist in booking a hotel for the night. I made my reservation online and when I arrived at the hotel, I was informed there was an error and the room I booked was not available. The desk clerk cancelled the existing reservation and she found a different room for me. I informed Roomstorm of the cancellation, but they said there was no record of the reservation being cancelled- I told them the desk clerk did it and it would be very easy for them to verify, but they refused- my credit card statement very clearly shows that I booked another room at the same hotel on the same night, and as I was traveling alone, there would be no reason for me to book 2 rooms on 2 separate charges.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I booked a room using ROOMSTORM due to a canceled flight. When I arrived at the hotel, the hotel was overbooked. I am due a refund.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  my flight from ******* was delayed. i was given roomstorm website by airline for a discounted room. when i booked the holiday inn with them the site stated address was near the airport and i was booked downtown ******* far from the airport and was told to take a train. roomstorm for 2 days keeps telling me to call back that they are waiting to talk to the hotel manager but each time i call i get the run around

• Initial Complaint

  07/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My flight was canceled from DC and I was given a flyer from AA about accommodation so that my husband and I can stay the night, since the next flight wasnt available till the previous day. I made my reservations as normal and took an Uber to the hotel. Comfort Inn *********. When we first got to the hotel, it had a weird smell. But since it was late so we tried to check in. We received our key and got to the elevator which was dirty and the floors was slippery and press the 3rd floor. When we got to the 3flooor we was met with a large noisy industrial dryer the carpets was wet and it smell like mold. We walked into the room and the ** was not working the floor were dirty and there was a dead ***** in the floor. We didnt stay and decided to turn in the key and find a new hotel. When we turn in the key the gentleman at the front desk said he was not able to give us a refund because we booked through Roomstorm and he understood and would have gave us the refund has we booked through them. We call the 800 number from the reservation and was told they couldnt give us a refund because it was Expedia who made the reservation even though my pending charges walksource as the person who charges my credit card. After a brief hold I was told they was not able to because Expedia would be the only company authorized to ***** me a refund. I asked to speak to Expedia and was placed on hold then the called dropped. I called back and again was told the same thing, so I asked to be transfer to the agent. I was put on hold then the call dropped, then happens 2 more times before the pick up and hung up the phone. The next day I went to the airline and explained to the agent what happened and she provided me a direct 630, I called and was transferred to an Expedia agent to explain that third party travel agent but she didnt have access to my reservation but would approved the credit. I was transferred back but the agent denied the refund stating it was the hotel policy. Not true

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Saturday, 5/27/23, I was returning home from ********, **, and routed through ******. Upon approach, we had to circle due to weather, then were diverted to *******, ** to refuel so we could go back to ****** to land. During that delay, my flight out of ****** to *******, ** was canceled. Upon finally landing hours later, since United deemed it operational/weather related (running out of fuel was operational), they did not provide overnight lodging and gave me a card with the Roomstorm QR code on it to book a hotel. I was then wheeled out in my wheelchair to the ************** hotel shuttle area at 10:31 pm, and left to find my own lodging. I attempted to book a room via Roomstorm, and after 4 unsuccessful attempts, ******************************************* accepted my submission for a room. I immediately called the hotel directly to ask where I should go to get their shuttle. I was exhausted and frazzled, my luggage was who knew where and I just wanted to get to the hotel. The hotel clerk informed me that they did not have a shuttle at all, and I immediately asked him to cancel the reservation as I needed transport from the airport, and he said okay. (I actually ended up booking a room at Marriott Bonvoy for the evening as they did have shuttle service, booked through Priceline, which was actually $38 less for the night.) I returned home the next day, finally, and saw that I had been charged $188.29 for the Courtyard room that I requested be canceled. I contacted Roomstorm, and they then contacted Expedia and sent a message to the hotel requesting a refund for me. They advised the manager was not available, but I would receive it w/in 72 hours. 1 week later, I saw the charge still there. I called Roomstorm again, and they then informed me that the manager was not going to process my refund because at the very bottom of the confirmation I received (on my phone, standing at the shuttle station in ******) it says no changes or cancellations (tiny)

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