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Complaint Details
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Initial Complaint
06/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contract signed 1/28/21 with addendum on 3/5/21 and completion on 3/8/21 for the installation of 55x15 ft of artificial turf with sub base and 65 ft of drainage with inlets.Around fall of 2021 I noticed 4x1 ft of caved in area where sub base has failed and turf indents. I contacted The Paver Company (2/7/22) and original project manager (*****) came to inspect (5/13/22). His resolution was to either fix it with cost (despite warranty) or fix it for free but not warranty that repair (despite contract having warranty on installation).***** and The Paver Company continue to skirt his company responsibility and refuses to fix the product according to the contract.Customer response
06/16/2022
Desired outcome: The Paver Company to fix subpar installation and honor contractual warranty (repair at no cost that is subject to warranty).
Business response
07/13/2022
We are currently working it out with him.
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.