Customer ReviewsforPanda Restaurant Group, Inc.

When you order on DoorDash OR **** eats, if you order more then 1 selection of rangoons at a time (either a 3 piece, or a 12 piece) they will never give you the full amount you have purchased. For example: if you order a 3 piece and a 12 piece, you will receive only the 3 piece. It is a scam when it happens 4/5 times, (4/5 last orders i have placed) it feels intentional. But that is my opinion.

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They make their new employees feel useless by telling them to do something then doing it instead of letting them learn, or getting mad at the new employees because they havent been trained on certain skills

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This is an anonymous report. As an employee of this establishment. The manager at the branch together with her superiors are all bullies. Recently the HR department had an investigation. Instead of things getting better it got worse. As a resident in the area and a business owner myself there are many illegal and manipulative acts committed. It behooves me that a company will conduct investigation and then retaliation and gang bullying is followed up. For instance I have seen the young manager there for years. She is rude unprofessional manipulative and plays employees against each other. Plus while I'm the restaurant the helps are treated like trash while her favorites are eased over. If she was my employee I would have her fired. Not only that she does not stay her shift. As a citizen of this community there are many things that don't passy eyes and ears. Word gets around, there is no way upper management is paying attention to the retaliation tactics and mind games the leaders play. Panda Express needs to check from the Regional manager down. I knew her name is *************** or something Panda Express has a reputation to help young folks and maintain a dignified work environment. We the customers can see it. They gang up on the help and the ones they think are weak and harass them That's dumb it's against all the human laws Why in the world would a person be a manager and don't like her staff. She be standing in her spot or walking around when she do show up. Insulting the employees with pet young girls on the front. I am about to report to somebody outside. The ********** of ***** I know it's an at will state but if you he head office did listen and nothing is done Well they could be looking at a Law suit. These young folks are working too hard to be treated and manipulated like that. It's like witchcraft or something just plain evil. Yes I said plain evil.

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I order at this restaurant often, I never have issues. On May 10th I was over charged. My plate usely is 11 something. Today it was *****, that day it was ***** they were busy so I didn't think about it. When I got to look at my receipt I noticed they charged me for a bigger plate and for black pepper steak, I am not sure why I didn't even get steak, I got sesame chicken. I wrote to them that night, no one wrote me back, om the 16th may I wrote again and someone wrote back saying ti was taken a while. Now it has been over a month and still Noone got back to me.. my check number is ****** store is alpharetta Ga. My complaint number was, *******.. I am not sure why it is so hard for them to call me, I have ordered hundreds there just this year.

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I feel like I've been discrimated against trying to get a job at panda restaurant group in ***************** it's also the way they sent me an email also when they said I didn't have the job I did web searching and they still have openings I move to ***************** from salina kansas hoping to get a job I'm a hard worker I do have a learning disability and I'm on disability but that doesent stop me from doing what needs to be done and another thing that email wasent even a nice one so it's probably good thing I didn't get the job there I want a job yes but not if people are mean to you

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Unlawfully fired me without notice! (2017-2018) Compensated a few employees I knew from lawsuit but not me ( 10/2023 ) I called and was dismissed and not reach back out too. Sent me letter starting that was data breach and person information from my SSN to all my personal information stating it was leaked ( 04/2024 ) and sending to sign up for credit bureaus that I already have is not acceptable! To be treated like this by this company I will be taking further action just I thought I informed everyone of there professional background.

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Panda Express of ****************, ** has demonstrated poor customer service from food server Apple, including the management on staff ***** and ****** who are doing this location a disservice to mitigate or resolve matters efficiently. Hospitality Training needs to be implemented because these three employees are doing a disservice to the patrons of this establishment. Apple was completely disrespectful and needs to be reprimanded. A ****** review and a complaint has also been delivered to customer relations.

Hi,Thank you for the feedback. We will contact the guest directly to address their concerns.Sincerely,Guest Care