ComplaintsforBlind Corners

• Initial Complaint

  07/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company installed HunterDouglas NewStyle Hybrid 2020 blinds throughout my new-built home on August 17, 2023. The company was notified in February 2024, that the blinds needed to be adjusted (tension) because they were loose fitting. **** in concert with **** informed me that the blinds could not be adjusted and needed to be replaced. Since February 2024, this company has failed to keep its scheduled appointment to come out and inspect or proceed with the order replacement and installment. It has been excuse after excuse for not keeping the scheduled appointments, or communicating any appointment scheduling updates. My last communication with **** was the week of June 17, I was informed that **** would be in my area the week of June 24 and she would reach out and schedule an onsite visit on Friday, June 28th. It is now July 21st, and I have not heard from Blind Corners. However, they were paid in full for the blinds and installation of $6,307.13 without any discernment. I believe the best resolution is for Blind Corners to refund my money in full and I will reach out to another vendor for services. I will reach out to the manufacturer tomorrow (7/25) for direction.

  

  Business response

  07/30/2024

  I do need to let you know that with his shutters, there is an issue.  We are fully aware.  We have made many attempts to go and see him to see the shutters.  I have also asked **************** repeatedly to send me pictures of the issues that he is speaking of.  Neither have happened.  I have told him on many occasions that we are very happy to assist him with his shutters, he just needs to send me pictures.  I have given him my e:mail address each time for him to send them to me.  I have gone so far as to follow up and send an e:mail to him for him to attach the pictures to and send back to me.  Nothing has been done to this point.

  Customer response

  07/30/2024

  I am rejecting this response because: The statement provided is untrue. I would like to see the phone records or other documentation to support her claim that she has continually reached out.  The last communication i had via phone, she was going to have the owner stop by my home to inspect the blinds and take the necessary actions, this was approximately a few weeks ago. She was supposed to reach out and confirm the date, I have not heard from her.  I clearly informed her that I was not able to take pictures nor videos and transmit.  I have taken off work on several occasions when the appointments were scheduled and canceled and hour or two on the day of the scheduled appointment.  This is absolutely ridiculous and shameful.  I see no effort on their part in trying to resolve this matter; however, they have been paid so I guess their is no urgency in bringing this matter to closure any time soon. 
  

  

  Business response

  08/26/2024

  My husband, *************************** and other owner of BLIND CORNERS went to see **************** as scheduled for this morning, 8.26.2024 @ 9:30am.  **** inspected all of the shutters in the home.  After inspecting all of the shutters, it was determined that there is absolutely nothing wrong with these shutters.  In the evening, **************** likes to have his windows open.  PLEASE NOTE: **************** lives in *********, down on the Delta.  It gets quite windy there in the afternoon and evening.  With that being said, with the push of the wind it is going to cause the shutter louvers to wiggle slightly from the wind.  There is nothing structurally wrong with the shutters.  These shutters are hand crafted/handmade.  The panels are all tongue and grooved construction.  Those louvers are taught.  They are nice and tight in their space.

  Customer response

  09/02/2024

  I am rejecting this response because:

  The blinds wiggling has absolutely nothing to do with the breeze off the Delta; the blind panels are just loose (not firm) and requires some form of adjustment to increase the tension to decrease the light bleed.  **** informed me that he would confer with the manufacturer regarding a fix, possibly inserting some object in between the louvers to make more firm.  I normally do not open the windows when I am at home; the breeze from the Delta has nothing to do with the firmness of the louvers nor the light bleed.  **** informed me that he would reach out to me the week he came out and took pictures of the louvers with an update and would not be able to come out to install the devise to adjust the firmness for about two weeks.  I have not heard from **** about the status, other than this response posted on BBB; so much for business etiquette and professional decorum.

  
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The complaint is against Blind Corners, *******************************************************. The date of the transaction was 02/23/2024. We purchased ***************************************************************** in the amount of $3,400.76. The nature of the dispute is that the blind installed on the kitchen slider was made to slide the wrong way. The blind installed on the laundry room does not shut correctly. We have contacted Blind Corners numerous times. They no longer return our calls. We went directly to *************************** to solve the issue, but Blind Corners no longer returns their calls.

  

  Business response

  07/15/2024

  This issue has already been taken care of!  Their remake  Duette Vertiglide is in production, being remade.  We will be seeing them for install as soon as it arrives.  It will be arriving next week, 7.24.2024.  

  
  

  If you have any questions on this issue, please let me know.  It will be my pleasure to assist you.

  Customer response

  07/15/2024

  I am rejecting this response because:  The promise of installation has been made numerous times. Each time the promise was made it did not happen.  I will accept their response once I actually see the blind on the patio door replaced and the blind on the laundry room working correctly.
  

  

  Business response

  07/29/2024

  I just received the attached message asking me to confirm that this customer has been assisted.  Mr. ***** ********************* have already been tended to with their Duette Vertiglide for their Sliding Glass Door.  By the time, we received your letter, the product had already been installed in their home.  They are very happy with their product and the installation of their new *************************** Duette Vertiglide shade.

  Customer response

  07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩