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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered ( ORDER # 962834/1) a front head lamp from the autogator website. The part description clearly says and show picture of front headlight. I have attached the screenshot and pics before i made a purchase of the item. Also i have attached the screen-shots of the same with this complaint.They delivered me front bumper fog lamp instead of front headlight and also sent me invoice ( Invoice No - ******) attached with this complaint for front bumper fog lamp which i did not order at all.Please help me get me full refund of $58 and take strict action against thier bussiness malpractises.Below is the website link of part i ordered and it clearly shows picture if headlight and not bumper fof lamp.*********************************************************************************************************************************
Business response
09/11/2024
It appears that some of the customer's claims are accurate. Our website did mistakenly display a headlamp instead of a fog lamp, which does occasionally happen. However, the customer did not contact us directly to address this issue and instead filed a complaint with the BBB. We believe the customer may have knowingly ordered this item due to the pricing error, as high-quality headlamps typically cost over $100. Nonetheless, we will issue a full refund to the customer, though we do not appreciate the accusations of business malpractice.
Customer response
09/11/2024
Can the bussiness confirm whether refund will be $58 ?
Also there are several other bussiness in the area from small to large i dont see this much disparity in item description in theirs as compare to autogator item description nentioning just Lamp and displaying picture of headlamp.
I accept that I should have contacted the bussiness.
Business response
09/18/2024
Regarding the customer's message about on Sept 12, 2024 regarding their refund. This customer was refunded in full ($58.24) on 9/11/24 via their credit card.Customer response
09/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a transmission from them which description said crack on oil pan! They never mentioned that behind the oil pan there was a busted solenoid. On these particular transmissions you cannot replace the solenoid you must replace the whole transmission! The shop that was installing the transmission made me aware of the broken solenoid immediately before installing it. I contacted autogator to let them know they assured me that they tested that transmission and it runs perfect. So I trusted them and put it on my truck. About a week later the transmission breaks down and overheats due to solenoid c not delivering the right oil pressure.. they have been aware since April 19th before my warranty was void.. this whole time they've been giving me the runaround asking me for paperwork and after I provided that paperwork they keep telling me it's not sufficient enough they need to talk with the shop that installed it.. next they're telling me they can't contact the shop and they had tried various times which is funny because the shop answers every time I call.so I had the shop contact them and their next move was to tell the shop that they cannot help them because they did not make the purchase.. they are giving me the runaround and are refusing to give me my refund. They have ran the clock on my and now it's void but bear in mind that I contacted them before the warranty was void and they kept asking me for paperwork that I kept providing them with over and over again but it did not seem to please them.. I went out of my way to put them in contact with the shop and they still won't budgeBusiness response
07/09/2024
The customer purchased a used transmission through **** after multiple pre-purchase discount requests. The transmission was described as damaged, and the price reflected this condition. It was promptly shipped and received by the customer without any additional shipping damage.
Upon inspection, the customer's mechanic discovered additional damage to a transmission solenoid and informed the customer before installation. Despite being advised, the customer chose to proceed with the installation, and the vehicle was road-tested and returned to the customer,working properly.
The mechanic's report also noted that the vehicle required a significant amount of engine coolant and had unrelated check engine codes. When we eventually spoke with the mechanic, he suggested that the vehicle looked to be rebuilt and had several pre-existing issues that could have contributed to future problems.
After several days, the customer reported that the vehicle was "overheating" and assumed it was related to the transmission. We clarified that overheating is typically not caused by a transmission. At that time, we were unaware of the vehicle's low-coolant issue during installation,which could have indicated another problem. It remained unclear whether the engine or transmission was overheating.
We advised the customer to get a professional diagnosis so we could assist further. This was never done, and we are unsure if it was due to a misunderstanding or financial constraints. Without a proper diagnosis, we could not determine the problem. The customer attempted to self-diagnose via ****** and shared screenshots, which are not always accurate.
After multiple correspondences, we were unable to resolve the issues due to the lack of a professional diagnosis. The customers demands became increasingly unrealistic, including blaming us for their unemployment and demanding a new transmission from ***** installed at a dealer.
To summarize, the customer had multiple resolution options through ****, which were not exercised and have since expired. We kept the case open to help beyond ****'s requirements, offering to purchase a replacement solenoid or issue a refund upon return of the item.
We sympathize with the customer's situation and remain willing to offer a realistic resolution.
Please see the attached timeline and copy of the customers repairorder.
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