ComplaintsforKing Auto Tint

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  (Refer to attached receipt and pictures) On Friday, 6/2/23 at 9:30a, my husband and I arrived at King Auto Tint. We received a verbal quote of $300 from ******* to put Ceramic Tint on our car: 2 front windows (35%); 2 rear windows and fly windows (5% Limo); and rear windshield (5% Limo). ******* stated due to the weather being hot it would take 3 days for the tint to dry. He quoted me $50 for sunroof (5% Limo), and told me I could come back Saturday, 6/3. On 6/3 at 9:30 am, I returned to the shop alone. ******** tinted the sunroof, and I paid $50. He also gave me a quote for the front windshield for $200, allowing me to look at his ************* truck's front windshield tint, stating "I did it myself". I stated to him I would like my front windshield tinted like his truck, and could return on Monday, 6/5 at 10a. Heading home, I looked at the sunroof, and noticed sunlight coming thru the right lower corner (about 1/4" slat). I returned to the shop and ******** "patched" it. The work looked shotty. On Sunday, 6/4 at 9:30a, my husband and I returned to the shop, tried to speak with ******* about the patch and the tint done improperly on the still wet fly windows. ******** stated "We did not like anything" and did not give us the chance to resolve the concerns. He stated "I spoke to my uncle about the front windshield tinting, we are not going to do them, and do not come back." I asked for my written guaranteed for the other work that has been done. He would not give me one, stating "We don't do business like that. We are done after this sunroof I will fix. We are done".On Monday, 6/5 at 8a, Tint Pros Auto Image informed me windows were dry, and improper tinting - fly windows (missing ***** ******* dried inside the tint of the passenger rear window and back windshield. This makes tint looked scratched off.

  Customer response

  06/23/2023

  JJune 23rd Response to Better Business Bureau / ******** at King Auto Tint:
  ******** is not being forthright. On June 1st, I did call. The questions I asked were all professional (i.e., product used, amount of time needed, warranty and guarantees, and cost). He stated the product used is Not what the Chinese use. We use American product. Ours is better. I stand-by (guarantee) my work. Weve been in business for seven (7) years. Yeah, Yeah, YeahJust come in. I NEVER spoke 30 minutes because that would have been beyond my lunch period. According to my time remaining for lunch, we spoke a maximum of **** minutes. I asked nothing personal, but only what a reasonable person would consider appropriate and strictly related to tinted services he provides. ******** never discussed or informed me that professional questions could not be answered due to privacy issues. Or, if this this company is covered by privacy related protections (such as HIPPA).
  
  ******** is not being forthright. On June 2nd, he initiated a conversation with my husband about being in the military in his home country. My husband stated he NEVER asked for a discount. However, the two discussed their military experiences, and during their conversation the discount was offered. I accepted Shepards quote, paid for services for the front windows, rear windows (and panels), and rear windshield. I was not requesting anything else, nor EVER asked for anything free. I expected to pay for costs he quoted and liked the shades I selected. He told me I could come back on June 3rd for the sunroof which I had planned to do.
  
  ******** is not being forthright. On June 3rd, I asked for clarification on the cost of the sunroof, and agreed to his charge. The conversation lasted about 3 minutes, and he stated Do you or do you not want me to get to this project done?. I agreed but had reservations and began to feel uncomfortable due to his **** and demonstrating impatience. To diffuse tension and because I was alone with him, I complimented him on his tennis shoes. He went into a lengthy discussion on how they were used when he was in the military, including showing me pictures. He went to work and there was further discussion about the sunroof and application. I decided to trust him, proceed with the service, and wait in his lobby. After he was done, I also asked about the front windshield, to which he told me I might be able to come back on June 4th, but June 5th at 10a might be better. He also told me to look at and gave me permission to enter in to the shops bay to see his trucks front windshield. I asked who did it, he said he did, and I told him it looked excellent and stated, If you can do my windshield done like that it would help with my medical condition. I told him I probably would get it approved by insurance as I suffer from migraines (explained to him what that is). I was later able to obtain approval for reimbursement based on the written estimate he provided. I NEVER attempted asked for a discount. I accepted his estimate, and was willing to pay his price for quality service.
  
  2nd sunroof tinting - After the sunroof repair was initially done on June 3rd, I headed for home. As described in my initial complaint, I returned to the shop,showed him the light gap (lower right-hand corner). What did he do? He placed a strip of tint over it and expected me to accept this botched repair as normal.The strip looked like the ones people put on their noses to help them breath.The quality was terrible and noticeable. I was alone, uncomfortable, and waited so that I could go home and discuss it with my husband. That is the only reason why we returned on June 4th.
  
  On June 4th,my husband and I returned to the shop and saw ******** arriving at the same time. My husband attempted to speak with him first. His actions were rude and **** toward me primarily. I asked him could I have in writing the guarantees for the tint repairs that he stated over the phone or for work that he already did on the windows. As discussed in my initial complaint, he stated We dont do business that way. A reasonable person has the right to ask for written guarantees promised. But he refused to provide the information, gave no other reasons for not wanting to provide it, and NEVER mentioned anything regarding privacy issues during this interaction either. There was also no sign posted indicating his business may refuse to provide service. He did state Youre not satisfied with anything. I said, Thats not accurate. I dont agree with a patch job. This was in reference to the sunroof because I was unaware of the issues with the windows (the tint was still wet) referenced in my initial claim.
  
  Prior to starting the sunroof repair, ******** did tell me that he discussed with his uncle (the shop owner) the tinting of my front windshield, and that they wont do them. I NEVER asked for any free repairs at any time or during this interaction either. I have the right to pay for and expect a reasonable quality service. I had no intentions after this transaction of doing further business with ********. It was clear he would not honor guarantees he promised. I simply wanted a quality repair on the sunroof as he told me he could do. He did fix the sunroofs tint which is not in dispute in my claim. It is a repair which I had to initiate.This is based on him allowing me to drive away with a botched application in the first place. I provide this background because it relates to the blotched and poor quality of work on the windows in question in this complaint.
  
  Other estimate [Note: The inside of my vehicle remains as is since this service, including what looks like Shephards hand-print and smears on the rear windshield.] I also showed original pictures and obtained an estimate from another company, with no commitment to them and not identifying King Auto Tint. I was aware of the light gaps (rear window and fly or quarter panels). As the window tint was now dried, it was the vendor that also showed me the hair-like scratch on the passenger side rear window, and the hair-like scratch on the back window (about the length of a grain of rice). When the rear windows were rolled down, the vendor also measured the length of the tint to the top of each window. Additional light gaps exist as well. I was going to not submit a complaint, but if nothing else I would not want any woman or anyone else to experience this. Although ******** states there have been no complaints against service provided, he is not being forthright.
  
  [Note: I noticed Shepards truck and ***** tinting was done quite well.] If he can do what he claims is 5-star work on his own vehicles, what is the concern in correcting the work done on mine (as stated in the initial claim)? Why is light coming through gaps where tint should be? Scratches?] We could continue to go back and forth, but I would rather not. My request is that ******* or someone who is willing to make this right do the 5-star work that you claim you can do, or issue a partial refund (on windows mentioned in claim). As to the windows mentioned in the claim, I consider my request to be reasonable, and that it is best for the work to be done satisfactorily. Afterwards, I would certainly agree to consider this matter to be closed.
  

  Business response

  07/06/2023

  Dear Sir/Madam, 

  good ********* this customer was calling on our work for phone asking so many questions and I asked her to come to the shop, in the shop she was asking questions over and over for 30 minutes and then the husband came finally got her car done, the project was for 7 windows, 4 doors, 2 small ones and rear windshield, then the next morning first thing before we open she was at our parking lot asking why didnt do her windshield which costs only $250 to $300, I explained to her she asked us to do the moon roof and I did that for only $50 for her which is usually around $100, she came back start picking for no any reason but she wanted to get the money from her insurence when I said no we dont have any paper for that she was not happy and I said I dont work with her any more because she doesnt like anything we do on the side we have customers for years working with us and ar happy, this statement is totally wrong there is nothing wrong with our job and I am sorry we didnt do it for free! I did respond to your letter through text message which was an option at the first letter this is second time I do it here, please call me for more questions if you have at: ************

  Customer response

  07/07/2023

  I am rejecting this response because:

  I have provided very detailed responses, including documentation since I initiated this complaint and in response to the majority of inaccurate and dishonorable statements made by this merchant/********. The bottom line is the tinted windows in question in my auto remain the same and are available for viewing. No satisfactory or even reasonable resolution has occurred otherwise I would drop this complaint. Therefore, my requested remedy remains the same as when I filed this complaint with the Better Business Bureau. I would like to move to the next step and am looking forward to promptly resolving this matter as amicably as possible given the situation so that we may consider this matter closed. Please feel free to contact me at the cell number or email address that you have on file. Thank you kindly.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩