ComplaintsforSacramento Credit Union

• Initial Complaint

  03/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello,I am writing to address an issue that has come to my attention regarding a late payment reported by Sacramento Credit Union to our credit bureau for myself and my wife. According to our records, as well as the bank's records, the last payment for our 2022 Porch 911 was made on 2/6/2024, which was just 29 days from the due date. As per the contract, the payment was due on the 7th of each month.It is important to note that we sold the vehicle to a dealership and were awaiting their payment to settle the entire loan amount. While this process took longer than expected, we maintained communication with ***, an employee from Sacramento Credit Union's back office. In order to avoid any negative impact on our credit, we made sure to make a payment in a timely manner, well before the 30-day mark.However, it appears that this payment was reported to the credit bureau, resulting in a significant drop of 60 points in our credit score. This has caused us substantial financial damage, which could potentially lead to legal action by our legal team if not resolved promptly. I have attached a copy of our credit report for your reference.We kindly request that you rectify this issue immediately by removing the late payment from our credit report. We believe this action is necessary to ensure the accuracy and fairness of our credit history. In doing so, we will be able to avoid any further negative consequences and restore our credit score to its deserved standing.Thank you for your prompt attention to this matter. We appreciate your cooperation and expect a swift resolution.

  Business response

  03/12/2024

  Letter attached.

  Business response

  03/13/2024

  see attachment 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was the victim of fraud and Sacramento Credit Union denied my claim 2 times. A fraudster called me and the caller id said ********************** so I answered the call. I became suspicious when they started asking me for personal information so I hung up and called the number in the back of my card to verify what was going on. I also received a fraud alert text that I did not respond to because I was not sure if it was past of the scam. I explained the situation to the costumer service rep and they advised me that there was a purchase pending for $1617.33. I advised them that I had not made any purchases from the company listed and they told me they would start the claim process. I later received a letter denying the claim because they said it wasnt an unauthorized transaction. How did you determine it was authorized when I notified the bank as soon as it happened? Also, the bank let the transaction go through even though I did not respond to the fraud alert text. Shouldnt that have stopped the transaction? What is the alert even for if not stopping fraudulent transactions? This was obviously fraud and the bank has refused to acknowledge it. I have been a customer for many years and have many different products with this bank. I am retired and on a fixed income and cannot afford to just let this go. It is a shame that you choose to treat your elderly costumers like this when this was clearly fraud.

  Business response

  12/06/2023

  Response is attached.  Upon further review, Sacramento Credit Union has decided to honor the claim.  

  Customer response

  12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. 
  

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