ComplaintsforCandy Couture Shop

• Initial Complaint

  01/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a gown from Couture Candy and received it on 11/26/22. It came in a damaged box and the item was badly damaged. They sent me a RA number after much anguish in dealing with them. On 12/12/22 I returned the item. When I didnt get the refund and sezzle, the finance company they deal with kept on trying to bill me, I contacted Couture Candy. On 12/20/22 they said I would get a refund in **** days. Since then Sezzle has been harassing me about owed amount. I was not refunded ***** which was the first payment. On January 20, 2023 they managed to charge my card *****. Although I have disputed the amounts with my bank, I want them to pay me back the interest that I had to pay for ***** for 2 months. Also, I want people to know that they are not an honest company. They are ignoring my emails, and Sezzle should be looked into for fraudulent activity. I feel BBB should not endorse Couture Candy.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  1st order - ordered a dress, received the dress, the dress was too small. I contacted the company to return. I confirmed that I would be receiving a full refund prior to shipping it back. Once I dropped off at **** at a cost of $43.00, to return according to the company's guidelines, I later received an email letting me know that the dress was a special order and that I would be receiving a store credit less a 50% restocking fee? I spent numerous hours on the phone with them. I was unaware that the dress was a "special order". I would have never purchased the dress with the risk of losing more than half of $495 which was the cost of the dress. They offered a monetary refund of 75% less their shipping fee. I thereafter, intercepted the return with *** and had the item shipped back to me. I was getting nowhere on the phone with them.2nd order of 2/14 which was placed during the same call with their representative who never told me the dress was a "special order" and that I would get a full refund on the dress I was returning. I was advised that as long as I returned the item within their guidelines I would receive a full refund. When I spoke with the representative after I received an email from them, as mentioned above, they told me I was going to receive a refund less shipping and a 50% restocking fee. I was appalled since the 2nd dress is not in their possession or in my possession and I am not supposed to receive it until on or about April 30, 2022. Why would I be charged $575 plus if I cancelled my order within 2 days. If I was to receive a store credit only on the 1st dress, why was I not advised that the credit could be applied to my 2nd dress at the cost of $1,150. One rep tells me I am getting a full refund and the other rep tells me I am getting less than more than half of what I paid as a store credit. I would have never purchased the items knowing this.I am at a loss of words at this point. The company is ripping people off. Help

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩