ComplaintsforSaddleback Memorial - San Clemente
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Unfortunately I had a preterm labor situation and had to be hospitalized my husband had to fly in from another state to be here and we have no one else to watch our first born child until Wednesday September 20, 2023, the nurses at the hospital threatened us with social services to have our kids taken away because we did not have appropriate child care for an unplanned emergency then when my spouse stepped out the room to get something resolved they still became argumentative and escalated the threat when they told us we had to figure it out or face getting our kids taken away because they did not want a lawsuit then claimed it was for safety reasons but their main concern is the hospital being sued, then when we gave a solution they said it wouldn't work for them because they wanted us to do something different and said to fix it or they would bring social services making when we already told them we had figured something out but it would be at 8pm when they had originally told us it was the visitor hours but then attempted to change it to a different time then they had previously said.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.