ComplaintsforVintos
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
One 27 February 2024 I purchased the Oxblood Leather Tanker Boots from Vintos on vintosboots.com and received a confirmation e-mail of my purchase. The money was removed from my account; the amount was $325.00. I have sent 2 e-mails and at least 2 messages through the contact form on the Vintos website requesting an update on my purchase; I have not received a response from the company and I have not received my boots. It is almost 3 months since I placed my order.Initial Complaint
04/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had ordered a pair of custom boots from them on Etsy and after a long time I requested a refund because of a lack of communication and it was taking too long. Etsy authorized it and then the seller told me they were having issues and were Almost done so I purchased them again for $280 when they were finished but they ended up being the wrong size because they measured something wrong so they said theyd make a new pair for me. October 25th 2022 was the last I heard from them and have gotten no responses to my messages. At this point I just want a refund or for them to ship the correct pair to me if its already finished, as *** lost faith in them. My order number is #**********. I purchased it on September 10th 2022.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.