ComplaintsforSkinit

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Im disabled and sick. I dont have much money because of that. I designed a PS5 skin for my husband for Christmas. I worked hard on it. Ordered it in November. It never showed up. I messaged at the end of December asking where it was. They said they were sorry and sent me a replacement. Guess what? Also never showed up. I messaged again and asked what was going on. *****. No answers. Its been months. At this point, Id like a refund AND my product that I waited months for. Im betting Ill never get it. Dont order from here.

  

  Business response

  02/22/2024

  Hello

  
  We do deeply apologize about this. We have issued a full refund for your order

   

   

  Best regards

  Customer response

  02/22/2024

  I requested a refund AND my product that I spent hours designing. I waited months for this. Its literally almost March. Refunding and sending me the product I worked hard on is the bare minimum. 

• Initial Complaint

  08/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On July 21, 2023, I placed an order (order # **********) for an iphone 13 cargo case. What I received was a different style case than what I ordered. I contacted the company via their website and received a response asking for proof. I sent a photo of the case I received, to which they replied that I received the correct case. I responded that I did not receive the right case, again receiving a response that I did, and included a link to the description of the case. The link to the item was still a different case than what I received. I replied again with a side-by-side picture of my current cargo case and the case I received to prove this was the wrong case. I have not received a reply since then. I also tried calling the company, but it only goes straight to voicemail. I left a voicemail and still have not heard back. I then contacted the company via ******** and received a response that they forwarded the message to customer service. All I want is the proper case than I paid for.

  

  Business response

  08/14/2023

  Hello

   

  We have issued a response and a refund the customer. Our model of the cargo case has changed since his last purchase. The customer was unhappy with the design so we have issued a full refund.

   

  Thank you

• Initial Complaint

  07/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order with Skinit on June 8, 2023 for a Custom Generic 17 in. Laptop **** x 9.9 in. Skin with my business logo on it. I paid for express shipping for my purchase to be delivered within 3-5 business days (order # **********). According to the Order Status on the Skinit website, the item was printed on 6/9/23 and sent to QA Review on 6/12/23, where it sat for 11 days. It was shipped on 6/23/23 **** Tracking # 1ZA564R903469). It was originally scheduled to arrive on 6/30/23 (remember, I paid for 3-5 day delivery). It finally arrived on July 3, 2023. When I opened the package, I received the wrong order (The order I received was #**********). I am very unhappy because I made a purchase in good faith, and literally nothing I purchased was delivered. I am requesting that the product I actually purchased be produced and shipped expediently with all charges waived

  

  Business response

  07/06/2023

  Hello

  We do deeply apologize about this. We have issued a full refund for this order including the shipping and will be issuing a replacement. If you have any further questions please reach out to **********************************

   

   

  Best regards

  Customer response

  07/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  12/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I spent $38 on a laptop skin for a friend for Christmas. They charged my card and on November 18th said it shipped out, expected in **** days. The tracking number was not valid.It is almost a month later and we have not received the package- and we have called and left 5 voice mails (no one ever answers the phone) and have emailed them 4 times.They are completed non responsive.

  

  Business response

  12/13/2022

  Customer emailed into our customer service department. We have issued a replacement. Please see email attached below

   

  ***********************************
  
  Friday 09:54 am
  To:
  Skinit
  Show more
  Yes, that is the correct address.
  We have not received it- and like I said the tracking you provided has not worked.
  What do we do now?
  
  
  
  
  Yesterday 01:13 pm
  
   
  I sincerely apologize for the inconvenience you have experienced. At this time we have reopened your order so it is reprinted and reshipped to you for no additional charge. Our estimated production time frame is 2-5 business days and your order will be shipped via ***** Thank you for your continued patience regarding this matter and please do not hesitate to contact me by replying directly to this email if you have any further questions or concerns. Have a wonderful day!
   
  Best Regards,
   
  ***************************
  Skinit Customer Service

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩