Business ProfileforSan Diego Gas & Car Wash

On 8/21/2022 at 10:45 AM I took my 2019 Audi Q8 to the Shell in 4S Ranch for a car wash. I have taken my car to this location 3 or 4 times in 2022 for a car wash. I have never had any issues with the quality of the car wash and I have always come away satisfied.On this occasion it was NOT the same. When I was notified that my car was ready I immediately saw damage to the driver seat. The leather had been scratched quite badly. The interior of my car is well taken care of and there was no prior damage to any of the leather. In addition to the damage to the driver seat I noticed that the interior of the car was not clean at all. I asked for the manager and was told there was no manager on site. I spoke to the car wash supervisor and was told that they did not make the damage. I was adamant that the damage was not there when I dropped off my car. I also complained about how the interior was still very dirty. They took the car and vacuumed it again, but it was still dirty when they brought it back. I asked to speak with the general manager or the owner. I read the receipt that said they are not responsible for claims made after the vehicle leaves the premises. I requested to file a claim and I was told to call the location the following day and ask for ************** who was the general manager. I requested a refund for the carwash and got my money back. I spoke with **** and explained the issue. He wanted me to view the video security from the incident. I said that this would be pointless unless they had video of the inside of my car. I agreed and met him at the location on 8/25 around 5pm. We reviewed the video and the attendant clearly and visibly had a large object in his rear pocket. **** even suspected that this object could have caused the scratch. On 8/27 I received a voicemail from **** informing me that the owner had reviewed the claim and was declining to honor my claim. I feel very strongly that the owner of this carwash should repair the damage.