Customer ReviewsforChuze Fitness

I had an incident yesterday at the Chuze fitness in *********** at *******. There was a woman using another machine and left her stuff on one machine. I went to use it and she made a huge issue standing there calling me names. I put my head phones on and ignored her, then kept working out. She went and got the staff who approached and didn't ask my side they told me I need to leave because she is hitting super sets, and I can't tell people I will take them outside, which I didn't say. I ignored him and kept working out and he is on camera furious wanted to try to stop me too. The security came police came no police report was filed. I was embarrassed, humiliated, and I'm actually looking for legal recourse. This gym allows people to reserve more than one machine while others wait. The girl waited in the parking lot while I stayed in and spoke to the worker. He wouldn't speak to me outside even though I stated I wanted to resolve and mediate the issue. He wanted to address the issue in front of the whole gym. She was not asked to leave. She decided to go wait at her car then when I came out continued. I had words with her too but then the staff came outside to watch the issue after he wouldn't come out to mediate it. Police were called I was sent on my way without a citation. I was told I can go back as if nothing happened and I was not made to look like a villain. I had to repeatedly tell them to review the cameras and not take mine or her word but video evidence. This is infuriating and I use the gym to release anger and depression. Be on guard in this gym, financially, mentally, and emotionally, because they escalate situations that are small into huge issues. I didnt hear any racial slurs but I feel they were threatened by me unjustly and sided with her because I'm black and tattooed and she's a small attractive woman.

Hi *****, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feel this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope youll find another facility that will better meet your needs. Kindly,Chuze Fitness

They signed up my 17 yrs old child for a gym membership in *********. I found out they signed up a minor I had them cancel it they charged me a cancellation fee. The contract should be. Nil and void because the signed up a minor illegally. But the only way I could stop them from taking money from out joint account was to pay the 50 cancelation fee Pretty shady

Hello, Thank you for taking the time to contact us. We apologize for any confusion that has occurred. Upon reviewing ********** account, it appears that it is no longer a minor membership and would be subject to the terms and conditions of the contract. We can see that the membership has already been canceled and no further deductions are set to be drafted. We are sad to see you go but we wish you all the best. Kindly,Chuze Fitness

This is definitely not a postive review. Beyond disappointed on Chuze Fitness. I would like to first express that the gym is for taking out the stress, for your health, to have fun in the classes. From a couple weeks drastic change as happen without any notice. Our instructors are being affected by this. Instructors are getting their classes cancelled to replace them for Yoga, Warrior Rythm classes that dont get full. Bodycombat and Bodypump are the most popular classes in our community people love those classes and enjoy the time. Its ridiculous how a class that gets full are being removed but a class like Yoga that only get 5 people out of 18 are being prompted more. I have so many screens shots evidence that show. I can only speak for myself but Im upset, disappointed, on how the managers are handling this at Chuze. This breaks my heart because members love combat and pump and its not fair to us or to the instructors. If someone can give a call please?? look at the numbers, look what classes get full and which one dont. Hope to hear from someone soon. Thank you

Hello *******, Thank you for taking the time to contact us. We apologize for any frustrations that have occurred. We try to offer a variety of class options throughout the week and month, however, the classes and times offered are also based on the instructors availability, location, class popularity, and attendance tracking.We do try changing the schedule often in an effort to switch things up for our members.Perhaps this may be something we could change in the future, so we encourage you to keep an eye out on our class schedule as it is subject to change monthly. Kindly,Chuze Fitness

For 4 years, my local chuze has been my happy and relaxing place.Except today, August 22, 2024, there was an unpleasant event. It all started with the arrival of the manager named *** from Chuze, *********** in *********, **********, located on *************She came to the Bodypump class from 8:30 am to 9:20 am to yell that we couldn't save our spots. I agree that as a manager you are under pressure and that there should be order, but as employees of a place where we go to exercise and relax, it is not the correct way to speak to a group or anyone. Personally, I felt humiliated and disrespected. I hope that the lady apologizes to the group and from now on, speaks to us with greater respect.Everyrhing else is great.

Hello ****, Thank you for contacting us. We are sorry to hear of your frustrations and we greatly apologize for any lack of compassion you felt towards this matter. We have a very high standard at Chuze and want to ensure all of our members are treated equally and with kindness. We will be sure to follow up with the ******************* team so that this can be addressed. While our rules and policies should be enforced, we apologize if the approach from our team was anything other than friendly and we hope your future visits will be more enjoyable. Kindly,Chuze Fitness

I need to vent about my experience with Chuze Fitness Monday. This week, I got lectured for having a water /liquid bottle container bag, even though they said it's for the safety of others. The crazy part? I've seen at least three other members with similar bags on the floor, and none of them got called out. Why am I the only one being singled out?To make things worse, I left an honest review about this inconsistency on their ******** page, and guess what? They recently blocked me. Instead of addressing my concerns, they chose to silence me. This is not how you treat your members, Chuze Fitness.I joined the gym expecting fairness and transparency, but that's clearly not what I'm getting. If you're going to enforce rules, do it consistently. And if you're going to have a social media presence, be prepared to handle honest feedback. Blocking members for voicing their concerns is just wrong.I hope Chuze Fitness can do better and create a fair environment for all its members. Ignoring or silencing us is not the way to go.Pictures are from other people in the gym.

Hello *****, Thank you for taking the time to contact us. We apologize for any inconvenience or frustration that has occurred. It is our gym policy that bags of any sort are not allowed on the gym floor. We do regret if you felt singled out and we will be sure to follow up with the onsite management team to ensure that this policy is being upheld for all members. Have a wonderful day! Kindly,Chuze Fitness

I have tried several times to resolve the situation locally with no luck. The gym I go to is in ************** and they can not resolve the issue of the constantly broken TV audio box. The staff is uncooperative, so is the branch manager and the district manager. They all blame the corporate office for being slow, along with the IT department who oversees these issues. The fact is that they are selling their memberships with the tv app that allows customers to have access to tv channels, although the app is never available, which to me is fraudulent advertising. Unfortunately when searching phone numbers and email addresses to reach the corporate office, nothing is available online, except one phone number that when you leave a message, NOONE ever returns your call. This is not a serious company who cares for their customers! I finally got to the point where ** canceling my membership and will share my experience in social media and everyone else in my reach!

Hello *******, We apologize for any inconvenience or frustration that has occurred. We encourage you to use App Audio and Tunity which will allow you to listen to the ** while completing your workout. We hope your future visits will be more enjoyable! Kindly,Chuze Fitness

You can't even get a hold of anyone to to talk to ??????? I don't understand why this business exists. It doesn't really care about anybody

Hi *******, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope youll find another facility that will better meet your needs. Kindly,Chuze Fitness

I am writing to formally express my severe dissatisfaction and request immediate disciplinary action against **********, the manager at the *********** Chuze Gym, on behalf of my friend and gym partner, ***********************. **** has been a loyal member for over 4 years and has consistently enjoyed his experience until his recent interactions with ****.During a recent visit, **** forgot his cell phone and asked **** to manually sign him in. **** not only refused but also demanded **** use a FOB, addressing him in a condescending manner. Additionally, **** falsely claimed he had manually signed **** in last week.This incident is not isolated. Both **** and I have regularly experienced rude behavior from ****, suggesting a pattern of disrespect. His conduct has significantly marred our experience at Chuze Gym.During this recent encounter, ****'s behavior led to a confrontation, resulting in the unjust revocation of ****'s membership.Given the severity and frequency of ****'s unprofessional behavior, I urge immediate disciplinary action. I also request that ****'s membership be reinstated without delay.I spoke to two other Chuze gym locations, and they confirmed that manual check-in is allowed. It is unacceptable that this policy is inconsistently applied. **** acts as if **** purposely left his phone to create trouble, which is not the case. Address this discrepancy to ensure a uniform experience for all members.I expect this issue to be resolved promptly and look forward to your response. Thank you for your attention.Sincerely,*******************

Hi *****, We are sorry to hear of your frustrations. As mentioned on multiple other occasions, While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways with ****. We entrust our local and district leadership team that feel this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope he finds another facility that will better meet his needs.Kindly,Chuze Fitness