ComplaintsforLandCare USA LLC

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 2nd, 2022 the landscaping company for our HOA was using a grass mower and came to close to our fence and knocked out a couple pieces of the fence. The individual who caused the damage admitted fault and attempted to pay cash on the spot to resolve. We let him know we needed an invoice for the damages and then would submit to the company. We were in contact with ****** from Landcare and he said he would resolve. After November he became unresponsive and was not replying at all to my wife's messages or calls after repeated attempts. I contacted Landcare and spoke with ******** from there who said she would look into it further but I wanted to file a complaint with BBB to assist me in the process.

  Business response

  06/14/2023

  I have confirmed that the local branch has contacted ****** to pay for the damage to his fence.  Once I have confirmation that the fence has been paid for, I'll let you know.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Landcare was contracted to mow the retention ponds in our community on a regular schedule but did not do so for 8 months. This work was a specifically addressed when signing our contract with Landcare. A letter of breech of contract was sent to Landcare. Since they neglected to maintain the areas it caused an issue with water drainage in the retention ponds causing water to back up. The city came to inspect the ponds and found it to be a breeding ground for mosquitoes and sent us a violation notice with a needed cure date before fines would be assessed. 140 residents signed a petition and informed the *** about the violation. The *** needs to remediate the issue and landcare provided a quote from another vendor since the issue they caused is beyond their capabilities. Their vendor provided a quote for $52,000. Their vendor *********** said we could not bid through them directly because ********* is one of their partnered companies and they were afraid ********* would no longer use their services if they bid directly through them. After explaining the entirety of the situation *********** has decided to help. I will also mention in my complaint that the *********** team has been very helpful so far. At this time ********* is not returning any of our attempts at communication and still is yet to inform us when our fall color selection will be installed. This work is in the contract and is very behind schedule and at this time would need to be completed this week or it is too late.

  Business response

  11/10/2022

  I am requesting that this complaint be reopened so that we can respond.  We were waiting on responding because the branch was going to have a meeting with *************************** regarding these issues.  The branch was able to work things out with ****************** and the board.  As a good faith effort, we have agreed to provide them a credit for the retention pond issue.  There was also a lack of communication between the board and the property manager regarding the fall color change, but that has also been resolved.  By the end of the meeting, ****************** stated that he felt LandCare was taking good care of their community. 
  
  LandCare
  *******************, Paralegal
  CORPORATE OFFICE

  Customer response

  11/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩