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Complaint Details
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Initial Complaint
09/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Just paid $104 on a start of a lease . It took the money out of my account but said the payment failed on the website. I need my refund asap.
Business response
09/26/2022
Application was pending for bank verification. Customer requested to cancel the order afterwards. Application then was cancelled as requested and voided any transaction completed.Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a ps5 was charged from my cashapp card! Been holding my money!! They havent answered phone calls or email!! I want my refund seems like a scam!!Business response
08/25/2022
Applicant request to cancel by email in which we replied and proceeded with the cancellation. The initial payment was an authorization hold which was voided upon cancellation. Authorization hold releases typically 1-3 business days based on bank's credit policy.Initial Complaint
04/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Yukeep took 80 dollars out of my bank account without my permission or my knowledge. I want a refundInitial Complaint
01/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
118 was held on my cash app card for a lease down payment.The system says it will verify my information with bank, cash app has stated no inquiry- digital or otherwise has been requested on my card or account. Their website says it accepts pre-paid card. This has been almost 14 days.I would like my funds released.NO ONE answers the phone, emails, or customer support form.They seem to be a scam and fraud.Business response
01/27/2022
Hello,
The authorization amount for $118 was placed on hold while the applicant finished completing their application. The amount in question has been released and the funds should appear back within 1-3 business days. The application has been withdrawn as well.
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5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.