We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          FluentPet

          View full profile
          Location of This Business
          602 Washington St, San Diego, CA 92103
          BBB File Opened:
          7/28/2021
          Years in Business:
          9
          Business Started:
          9/9/2015
          Business Incorporated:
          9/9/2015
          Type of Entity:
          Corporation
          Alternate Business Name
          • Cleverpet Inc
          Business Management
          • Mr. Leo Trottier, Owner
          Contact Information

          Principal

          • Mr. Leo Trottier, Owner

          Customer Contact

          • Mr. Leo Trottier, Owner
          Additional Contact Information

          Email Addresses

          Products and Services
          Basic Vocab Kit, FluentPet Big-Paw Hextile, FluentPet Buttons 18-Pack, FluentPet Compact Hextile, FluentPet Large Hextile, FluentPet Sound Button, FluentPet Soundboard Carrier, Get Started Kit, Ideogram Stickers 2-Pack, Tester Kit, They Can Talk Kit
          Payment Methods

          • Shopify Payments via CC (Visa, MC, Amex, Discover, JCB, Diners, Elo, Shop Pay, Apple Pay, Google Pay, and Facebook Pay)

            Amazon Pay, PayPal

            Buy now, Pay Later by Klarna

             

          Refund and Exchange Policy

          • Returns & Cancellations
            You may cancel your order and receive a full refund up until the moment your order has been shipped from the warehouse.

            For orders that have already been shipped, you may return products that have been verified unopened within 45 days of delivery or purchase (whichever is later) for a refund less original shipping costs. For shipments to countries with import taxes and duties, these fees must be paid by customers, or refunds can’t be issued.

            You will be responsible for paying return shipping costs. 

            Opened kits and other products are not eligible for refunds or returns. For the safety of our learners and their parents, we cannot accept returns on opened or used products as they can't be resold.

            To initiate a return or cancellation, please contact us at info@fluent.pet and include your order number.

            Please Note: We will answer your e-mail in 24 - 48 hours. If you don't receive a response, please check your SPAM folder.

             

            Warranty
            CleverPet stands behind its FluentPet products. CleverPet warrants FluentPet branded products against manufacturing defects that cause products to fail for a period of 180 days from the date of receiving your FluentPet product.

            This warranty DOES NOT cover normal wear and tear or damage caused by biting, scratching, etc. Frequently replacing the sound buttons in the HexTiles may loosen the HexTile’s grip, and issues caused by this are not covered by the warranty.

            Contact us at info@fluent.pet to submit a warranty claim. For button problems, please include a video showing what the problem is (if the issue is sound quality, show how you are recording). For HexTile claims, include photos of your HexTile's front and back. Verifying your shipping address with us immediately will speed up the warranty process.

            Please Note: We will answer your e-mail in 24 - 48 hours. If you don't receive a response, please check your SPAM folder.

             

            Please see for full details: https://fluent.pet/pages/shipping-returns and https://fluent.pet/pages/warranty

          Business Categories
          Pet Training

          Contact Information

          602 Washington St

          San Diego, CA 92103

          Visit Website

          Accreditation

          This business is not BBB Accredited

          Years in Business: 9

          BBB Rating

          A

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.