ComplaintsforEnigma Professional Piercing
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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 2/28 I spent $760.72 on jewelry. The next day I was trying to wear the jewelry but none of the jewelry fit so I called THAT night and was told to bring it back in. I made an appointment March 2nd with *** and he told me that none of it was going to fit my septum piercing and he took the jewelry and said to come back the next day (Thursday) because thats when the manager ****** worked. So I bring me and my daughter up there and **** has the guy at the front take down the information from my receipt and tells me that Ill get a refund since its not my fault. Now here we are a month later and I have been calling once or twice a week about this refund but **** is either not there or hes with a client and hes the only one that can issue refunds so they take down my information but I still havent been called back or anything. So now Im out $760 and dont even have the jewelryBusiness response
04/07/2022
Hello, this was already handled and all taken care of. This was an issue with our merchant processor. I had refunded everything on our end but the merchant was not processing. I could not get in touch with ***************** we use) Constant busy signal on their phone number, and no response to emails. I ended up having to venmo the client the amount. This has been resolved and it was no fault of the business, it was an issue with the processor. We had done everything properly on our end. Please stop harassing me about this. Thank you.Customer response
04/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.