ComplaintsforBlue Haven Pools & Spas

• Initial Complaint

  03/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Blue Haven took close to two years to complete the pool project in my back yard. Part of the reason for the delay was because the company workers damaged two retaining walls. Neither was damaged during the excavating of the hole where the water would go. It was damaged by workers when they put up the framing for the pool, and when they were placing the pool filter and heater. They stopped all work, and stopped coming around to complete the job so I got contractors to repair both walls, and had them complete the hardscape portion of my pool contract because the pool company could not get workers to finish the hardscape. One of the walls had to be taken down and rebuilt, it was pushed back away from the pool to give some type of distance away from the pool. In speaking to the pool rep, there was an agreement that the cost of the repair for the walls would be reimbursed and the removal of the hardscape installation would be credited back to my overall balance since I had paid for it. My contractor finished the work to pass inspections, and the company had the finishers install the plaster. I have been contacting the pool company every month in regards to the outstanding invoices and the balance they have requesting for a resolution because I have been left an open account. I reached out to their corporate office in downtown San Diego, and sent an email to the *** of the company *************************** who after two months responded that he is retiring and cc'd his replacement ********************* who has not responded at all. The pool was completed at the beginning of May 2022. $10,440 for the hardscape was charged and collected. The invoices for the repair total $16,985. I need this issue addressed. I am very disappointed in the company and their lack of professionalism to close out my account. At the moment they show as if I still owe them $7,267.72. when in fact they should be reimbursing me my repair costs and show proper accounting for work that was done.

  Business response

  08/18/2023

  To whom it may concern, 
  
  I was able to resolve this issue directly with the company after they responded to my complaints.  We have come to an agreement.  Can this complaint be closed?
  
  
  ***********************
  

  
  

  Customer response

  08/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  04/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Pool contract signed in December of 2020. Construction began March of 2021. Various delays due to materials and labor. Once construction began there have been several setbacks to included bubblers not been installed even though they were in original plans. Once bubblers were installed they were not installed correctly and had to be reinstalled. Bubblers were not flush with pebble tech. Pool equipment was not installed in the correct location as the plans. Pool equipment was installed but had to be re-piped and re-wired almost completely. Pool pipping is still not working properly after over a year of working on this pool. The pool had to be drained for work to be done on the bubblers causing the sun to fade the pebble tech in the pool and Spa. The pool had to be ***** rigged to allow the pool sweeper to work in turn not allowing the skimmers to work. During the construction period personal tools and property was either taken or destroyed. Have contacted GM at location and get little to no updates on when pool issues will be resolved. Still missing a light in pool.

  Business response

  04/06/2022

  Blue Haven is ready willing and able to take care of any items that are included in the contract.  The pool is plastered, running and the customer has use of his pool.  We are requiring the customer to pay $10,000 of the $12,000 monies still owed on the contract before we perform any more work.  The balance can be paid after a agreed upon list of repairs.  There has been no response to our request.

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