Business ProfileforSan Diego Gas & Electric Company

This review is about outages frequency and how SDG&E handles them. We live in the ************* area and we have had 3 overnight outages in the past 4 months. To me that is totally unacceptable in this age of dependence on electricity. Last week, while I was out of town, another outage occurred. The outage was reported as it is normally. The resolution time kept getting later and later. It was finally resolved about 11 am the next day. The problem was that it wasn't restored at my house. Now I understand the heat induced issues they are dealing with but it took me over 45 minutes on the phone to ask for a technician who came over around 6 pm. Saturday evening. He diagnosed the problem as a faulty Main breaker which had been working just fine before the outage. I had to hire an emergency electrician who went out of his way to help resolve the issue. The problem was in order to replace the main breaker, SDG&E has to send out a special technician to disconnect it from the source and once it is replaced, come back to reconnect it. So I called them asking for that service to which I was told, call back Monday morning. This is not considered an emergency. Really? no power for 2 days of 100 degrees is not an emergency ? Fortunately my electrician had some internal connections at SDG&E so he was able to get the technician out here at 1 a.m. He replaced the main breaker which took 5 hours an d cost me $1200. I was out there all night and went to bed at 7 a.m. So my complaint is 2 fold. 1) *********** we received during this crisis that cost us $1200 plus some food spoilage and massive clean up needed. 2) the fact that we have had 3 outages (2 of them were not related to hot weather) in 4 months indicates a severe infrastructure issue which was confirmed by the technicians. With the high rates that we have been paying for years, I expect and demand better service. Notice that the reviews are averaging 1 star. That is not by accident.