ComplaintsforRepublic Moving & Storage

• Initial Complaint

  08/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  August 21 ******* Moving Storage Items not delivered or stolen 8 boxes, new large rugs, 3 bins, broken lamp

  

  Business response

  09/02/2024

  Hello,

  We are aware and are very sorry to hear she had some issues with her move. The ***************** have been working hard on ****'s claim and have reached out to her numerous times to get information in order to get this resolved for her. This process may take several weeks to complete so your patience is greatly appreciated. 

• Initial Complaint

  07/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In July 2021, we hired Republic Moving and Storage to move and store the contents of our home until we could move into our new home in August 2021. The floors in our new home took 4 weeks to complete - so the movers unloaded our home contents in the garage except for the bedroom furniture. Upon unpacking, we noticed that items were damaged and other items were missing. We hired the supervisor of our move, Viao, for a day to help with the unpacking of the boxes in the garage and he identified the boxes with the stolen items were all packed by a new person on his team. The most valuable item was ****** diamond wedding ring valued at $5000. We reported this to Republic and filed a claim as well as filed a police report for the ring. Republic (also dba as ******* Moving) offered us $533 for the damaged items (there was a $250 deductible) and zero for the items stolen. My husband is a police officer with San *********************** and purposefully left $83 in cash in an envelope hidden in a folder and placed it in a dresser drawer in the Master bedroom closet. He did this intentionally to see if it would be stolen.Here is a list of items stolen:****** ring $5000 Portable Bose speakers $500 Daughter's iWatch $300 Cash $83 that **** planted Music stand $200 Here is a list of the items damaged:Entryway console table ** refrigerator missing middle drawer Glass lamp shade Golf Hat Fire safe key broken Step up ladder Daughter's Art project from 5th grade Plant stand zebra We paid over $10,000 for this move and would like to file a formal complaint with the BBB as well as ask for your assistance in getting us reimbursed appropriately.Attached is page one of the claim form we submitted.Please help us get this resolved.

  

  Business response

  07/14/2022

  We are sorry ************* had some problems with her move and we pride ourselves on delivering 5 star service to our customers. We reached out to ************* immediately, as we take claims of theft very seriously. All of our crew members pass through training and extensive background checks. We also asked her to file a claim with the police department and we did an internal investigation which offered no evidence of theft. We do not show any of these items on the inventories and Mrs. ***** ************ were given 3 different documents which they signed, clearly stating not to pack valuables,like jewelry and electronics and that the customer understands and acknowledges.We did address the damage claim and offered above what is considered fair compensation based on the *** regulations and never received the required paperwork back to send the customer the final compensation for the damage.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩