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Complaint Details
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Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
In March of 2023 our HOA had The Forestry Group trimmed trees. I had one tree done for $80.00. I paid this amount They have harassed me for months that I owe $180.00. I have emailed them every time they email me for the $180.00, also have called them no response to emails or phone calls, just more emails asking for $180.00.
Business response
08/26/2024
Hi ******,
I apologize for the billing confusion. We had an internal error that got your billing information and a neighboring property in your association mixed up. We have fixed that. The emails you got were the automated emails from QuickBooks. Again, sorry about the confusion.
Have a great day!
*******************************
Contractors License #******
Certified Arborist #********
Certified ********* Safety Professional (CTSP) #****
Member of **************** of Consulting Arborists
Cell: ************ **********************************
Fax: ************ www.theforestrygroup.comCustomer response
08/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.