ComplaintsforPocketWorlds
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to formally address my concerns, as well as those of numerous other users, regarding the recent changes in the operation of the ******** mobile game.As of late, there have been noticeable alterations that significantly impact the user experience, particularly in terms of earning in-game gold and the promotion of in-game purchases. The introduction of highly expensive gold packs has raised concerns, as the pricing exceeds the norm for a typical mobile game. Moreover, the implementation of gambling tactics and a "game of chance" has contributed to addictive behavior among users.Attempts to voice our dissatisfaction and call for improvements were met with unexpected consequences. Many users, including myself, found their accounts banned without explanation. Despite our considerable investments of both time and money into the app over the years, the lack of communication regarding these bans is deeply troubling.I am formally requesting one of the following resolutions:1. A full refund of all funds spent on the app, considering the circumstances leading to the ban.2. An opportunity for a fair and open discussion about the ban, with the chance to appeal and rectify the situation.It is imperative that the company acknowledges the concerns of its user base and takes appropriate actions to address these issues. I believe that a transparent and respectful dialogue will not only benefit me but also extend to all users affected by these recent developments.I appreciate your attention to this matter and trust that the Better Business Bureau will help ensure a fair resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.